Overview
Analyze market, customer, partner, and business data to identify trends, opportunities, and areas for improvement, translating insights into actionable recommendations that support business growth and customer outcomes. Own and evolve business intelligence, reporting, and AI-enabled tooling that provides insights into business performance, customer needs, and opportunities. Translate business and customer needs into business cases and technical requirements, partnering with engineering, product, operations, and other stakeholders to develop scalable solutions. Engage with customers and partners to understand needs, pain points, and emerging opportunities, assess their broader applicability, and inform product, process, and technology priorities. Identify and address opportunities to improve implementation, adoption, and operational efficiency, determining when process improvements, autom
Full job description
Full Job Description
Analyze market, customer, partner, and business data to identify trends, opportunities, and areas for improvement, translating insights into actionable recommendations that support business growth and customer outcomes. Own and evolve business intelligence, reporting, and AI-enabled tooling that provides insights into business performance, customer needs, and opportunities. Translate business and customer needs into business cases and technical requirements, partnering with engineering, product, operations, and other stakeholders to develop scalable solutions. Engage with customers and partners to understand needs, pain points, and emerging opportunities, assess their broader applicability, and inform product, process, and technology priorities. Identify and address opportunities to improve implementation, adoption, and operational efficiency, determining when process improvements, automation, or AI-enabled solutions can help accelerate outcomes. Communicate business performance, customer insights, recommendations, and opportunities clearly to technical, business, customer, partner, and leadership audiences. Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development. OR equivalent experience. Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. Experience with business intelligence, analytics, and dashboard development, including tools such as Power BI, and translating data into actionable business recommendations. Experience translating customer or business needs into business requirements, technical requirements, or scalable solutions while partnering across engineering, product, operations, and other cross-functional teams. Ability to communicate complex business and technical insights clearly to customers, partners, technical stakeholders, and leadership. Familiarity with SQL, Python, AI tools, or similar technologies for data analysis, automation, insight generation, or solution development. Experience evaluating customer or business opportunities to identify scalable solutions, process improvements, or technology investments.
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