Overview
Customer Sales Associate Responsibilities: Answer incoming phone calls and respond to customer emails in a timely and professional manner Assist customers at the counter with product inquiries, pricing information, and order placement Develop and maintain strong HVAC product knowledge to provide accurate technical guidance and recommendations Process customer orders, quotes, and service requests with accuracy and attention to detail Identify sales opportunities and upsell complementary products and services to maximize customer value Build and maintain positive customer relationships to encourage repeat business and customer loyalty Document customer interactions and maintain detailed records in the company database Resolve customer complaints and concerns professionally, escalating complex issues to management when necessary Coordinate with warehouse and delivery teams to ensure timely
Full job description
About the company
Distributor of York branded HVAC equipment for Residential and Commercial
Full job description
Customer Sales Associate Responsibilities:
- Answer incoming phone calls and respond to customer emails in a timely and professional manner
- Assist customers at the counter with product inquiries, pricing information, and order placement
- Develop and maintain strong HVAC product knowledge to provide accurate technical guidance and recommendations
- Process customer orders, quotes, and service requests with accuracy and attention to detail
- Identify sales opportunities and upsell complementary products and services to maximize customer value
- Build and maintain positive customer relationships to encourage repeat business and customer loyalty
- Document customer interactions and maintain detailed records in the company database
- Resolve customer complaints and concerns professionally, escalating complex issues to management when necessary
- Coordinate with warehouse and delivery teams to ensure timely order fulfillment and customer satisfaction
- Follow up with customers post-purchase to confirm satisfaction and address any additional needs
- Maintain knowledge of current promotions, pricing, and product availability
- Contribute to a fast-paced, customer-focused work environment with strong organizational and time management skills
Qualifications and requirements
Required Qualifications:
- High School diploma or equivalent
- Proficient computer skills with demonstrated ability to operate business software and database systems
- Reliable personal transportation
- Proven warehouse experience in shipping and receiving operations
- Certified forklift operation skills
- Minimum 1-2 years of customer service or sales experience in a retail or commercial environment
- Strong written and verbal communication skills with the ability to interact professionally with diverse customer bases
- Demonstrated ability to multitask and prioritize responsibilities in a fast-paced environment
Required Competencies:
- Advanced time management and organizational capabilities to effectively manage multiple priorities in a demanding environment
- Commitment to maintaining a standard 5-day work week with demonstrated flexibility for occasional weekend shifts and extended hours as operational requirements dictate
- Strong problem-solving skills with the ability to resolve customer concerns professionally and courteously
- Attention to detail and accuracy when processing orders, quotes, and maintaining customer records
Preferred Qualifications:
- Established HVAC product knowledge and technical expertise
- Previous experience in the HVAC, plumbing, or mechanical equipment industry
- Familiarity with customer relationship management (CRM) systems or similar database platforms
- Sales achievement record demonstrating ability to identify and capitalize on upselling opportunities
Additional information
All your information will be kept confidential according to EEO guidelines.
Requirements & qualifications
Required Qualifications:
- High School diploma or equivalent
- Proficient computer skills with demonstrated ability to operate business software and database systems
- Reliable personal transportation
- Proven warehouse experience in shipping and receiving operations
- Certified forklift operation skills
- Minimum 1-2 years of customer service or sales experience in a retail or commercial environment
- Strong written and verbal communication skills with the ability to interact professionally with diverse customer bases
- Demonstrated ability to multitask and prioritize responsibilities in a fast-paced environment
Required Competencies:
- Advanced time management and organizational capabilities to effectively manage multiple priorities in a demanding environment
- Commitment to maintaining a standard 5-day work week with demonstrated flexibility for occasional weekend shifts and extended hours as operational requirements dictate
- Strong problem-solving skills with the ability to resolve customer concerns professionally and courteously
- Attention to detail and accuracy when processing orders, quotes, and maintaining customer records
Preferred Qualifications:
- Established HVAC product knowledge and technical expertise
- Previous experience in the HVAC, plumbing, or mechanical equipment industry
- Familiarity with customer relationship management (CRM) systems or similar database platforms
- Sales achievement record demonstrating ability to identify and capitalize on upselling opportunities
Tips for this job
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- Tailor the CV and application to the responsibilities and required skills stated on the official employer page.
- Use concrete evidence of relevant work, projects and measurable results rather than generic claims.
- Confirm location, work authorization, remote restrictions and sponsorship terms before applying.
- Apply through the original employer or official recruitment destination shown on this page.
Verification notes
Discovered from the employer’s public SmartRecruiters Posting API. The public detail endpoint was fetched and its job-ad sections were normalized into a complete, safe candidate-facing description.
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