Overview
Customer Service Agent at Star Services LLC — Dubai, United Arab Emirates. **Responsibilities** **Customer Service:** - Daily Input of customer transactions (Receipts / Orders/ ) - Provides operational reports upon request. - Caters to special order requests from customers. - Prepares relevant documentation for transactions. - Prepares billing breakdown and raises invoices in CFIT monthly. - Supports team with backing up on other accounts when needed. - Communicates with customers on daily operations. - Escalates and aid in resolving operational issues. - Maintains an organized and accurate system inventory for customers.
Full job description
Responsibilities
Customer Service:
- Daily Input of customer transactions (Receipts / Orders/ )
- Provides operational reports upon request.
- Caters to special order requests from customers.
- Prepares relevant documentation for transactions.
- Prepares billing breakdown and raises invoices in CFIT monthly.
- Supports team with backing up on other accounts when needed.
- Communicates with customers on daily operations.
- Escalates and aid in resolving operational issues.
- Maintains an organized and accurate system inventory for customers.
- Produces monthly KPI reports to be shared with customers.
- Follows up with customers for invoice approvals.
Relationships
- Coordinates with Warehouse staff to receive and release shipments.
- Maintains excellent working relationship with customers by proactively responding to all enquiries in a courteous and efficient manner.
- Reports customer feedback to management, incl. any signs of dissatisfaction.
- Liaison between customer and warehouse in administration of account.
- Liaison between customer and office regarding invoicing and credit changes.
Clerical
- Provides support with other miscellaneous projects, filing, and research.
- Oversees paperwork associated with orders and maintains corresponding files.
- Maintains a current and accurate procedures manual detailing the desk side processes undertaken to manage accounts.
Qualifications:
Education
University Degree or equivalent
Experience
- Minimum 2 years of experience in the distribution department.
- Previous experience in inventory control and/or distribution operation.
- Fully proficient with various software applications (i.e.; MS Word, MS Excel, any WMS).
- Typing 30 wpm.
- 10-key by touch.
- Displays ability to work independently with minimal supervision.
- Proactively communicated and suggests solutions.
Tips for this job
Practical Job and Scholarship guidance. These tips do not replace official rules or create new eligibility requirements.
- Tailor the CV and application to the responsibilities and required skills stated on the official employer page.
- Use concrete evidence of relevant work, projects and measurable results rather than generic claims.
- Confirm location, work authorization, remote restrictions and sponsorship terms before applying.
- Apply through the original employer or official recruitment destination shown on this page.
Verification notes
Imported from freehire's public, keyless open-job API after the index reported the posting open. The upstream record supplied this canonical employer, ATS, or official public-board URL; repost-only sources and protected portal URLs are excluded. No login, CAPTCHA, private candidate data, or protected job-board session was accessed.
Job and Scholarship is the discovery and verification layer. Confirm eligibility, dates, salary/funding and application instructions on the original source before submitting anything.
Star Services LLC Careers (Manatal) ↗Browse current Job and Scholarship listings from Star Services LLC Careers (Manatal) →
