Overview
Customer Service Officer (Outsource) at Abu Dhabi Islamic Bank — United Arab Emirates. **Role :** Customer Service Officer (Outsource) **Location :** Abu Dhabi **Role Purpose:** Deliver Excellent customer service in accordance with agreed standards **Key Accountabilities of the role** - Opening and closing applicant on time. - Ensure proper implementation and follow up with timely. - Prepare finance applications and obtain necessary approvals. - Performed efficient troubleshooting of issues.
Full job description
Role : Customer Service Officer (Outsource) Location : Abu Dhabi
Role Purpose:
Deliver Excellent customer service in accordance with agreed standards
Key Accountabilities of the role
- Opening and closing applicant on time.
- Ensure proper implementation and follow up with timely.
- Prepare finance applications and obtain necessary approvals.
- Performed efficient troubleshooting of issues.
- Ensure TAT is adhered to and where possible exceed customer expectations
- Co-ordinate and liaise with other departments in a professional manner
- Participate in regular review and development meeting with key stakeholders
- Prepare and provide monthly report
- Keeping a record and details of actions taken
- Supporting customer service agents
- Provides technical help to colleagues if required.
- Ensure compliance with bank policies
- Perform other task specified by management.
Results Required
- Ensure customer queries are resolved with agreed TAT.
- Positive customer feedback.
- Deliver professionalism when dealing other departments.
Specialist Skills / Technical Knowledge Required for this role:
- Display flexibility in dealing with other team members.
- Good data processing skills.
- Good problem-solving skills.
- Excellent communication skills.
- Excellent Decision-making skills.
Previous experience required (if any)
- Previous banking experience in similar role.
- Knowledge of regulated financial services and banking industries.
- Detailed understanding of asset product.
- In depth understanding of the internal process, procedures and internal systems.
Tips for this job
Practical Job and Scholarship guidance. These tips do not replace official rules or create new eligibility requirements.
- Tailor the CV and application to the responsibilities and required skills stated on the official employer page.
- Use concrete evidence of relevant work, projects and measurable results rather than generic claims.
- Confirm location, work authorization, remote restrictions and sponsorship terms before applying.
- Apply through the original employer or official recruitment destination shown on this page.
Verification notes
Imported from freehire's public, keyless open-job API after the index reported the posting open. The upstream record supplied this canonical employer, ATS, or official public-board URL; repost-only sources and protected portal URLs are excluded. No login, CAPTCHA, private candidate data, or protected job-board session was accessed.
Job and Scholarship is the discovery and verification layer. Confirm eligibility, dates, salary/funding and application instructions on the original source before submitting anything.
Abu Dhabi Islamic Bank Careers (Oracle) ↗Browse current Job and Scholarship listings from Abu Dhabi Islamic Bank Careers (Oracle) →
