Overview
Customer Service Officer.Injaz - DBC Operations.41.Retail Banking Group at Mashreq — United Arab Emirates. - To ensure that customer experience with Telesales staff teams in UAE and different COE locations is of a superior nature by continuously monitoring calls and providing feedback and related coaching to frontline liners in order to enhance service quality. - To manage the team and ensure that all activities are directed to meeting targets. - To develop and implement strategies and objectives as well as set challenging target and ensure that these targets are achieved.
Full job description
- To ensure that customer experience with Telesales staff teams in UAE and different COE locations is of a superior nature by continuously monitoring calls and providing feedback and related coaching to frontline liners in order to enhance service quality.
- To manage the team and ensure that all activities are directed to meeting targets.
- To develop and implement strategies and objectives as well as set challenging target and ensure that these targets are achieved.
- To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as human resources.
- University Graduate (preferably with some finance / banking or math’s component).
- Excellent communication skills.
- Min 3 years’ experience in a sales / service environmen experience in an add), previous work in a role of Quality Assurance or Service Quality is an added advantage as well.
- Proven excellent listening skills.
- Analytical and conscious to detail.
- Computer literate.
- Positive attitude.
- Full knowledge of banks products, process and system information.
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