Overview
Current Customer Service Representative opening at sila (lever) in Beltsville, MD. Full employer-published role information has been imported from the public Lever posting.
Full job description
Full opportunity description
Customer Service Representative (CSR)
Sila Heating, Cooling & Plumbing — Beltsville, MD
The best people do their best work when the operation behind them is strong.
At Sila Heating, Cooling & Plumbing, our teams are backed by experienced leadership, organized support, and steady customer demand. If you’re looking for a company where expectations are clear, good work is recognized, and you have the resources to succeed, we’d like to talk to you.
What You'll Do
• Answer inbound customer calls for residential HVAC, plumbing, and electrical services
• Schedule service appointments using ServiceTitan
• Provide exceptional customer service while resolving customer questions and concerns
• Communicate clearly and professionally with customers, technicians, and office staff
• Maintain accurate customer records and detailed job notes
• Prioritize emergency calls and schedule technicians efficiently
• Promote maintenance memberships and additional services when appropriate
• Support the team by helping create an outstanding customer experience from the first call to the completed job
What We're Looking For
• Previous experience as a Customer Service Representative in a residential HVAC, plumbing, electrical, or home services company
• Working knowledge of residential HVAC, plumbing, and electrical terminology
• Experience using ServiceTitan for scheduling, call booking, and customer management
• Excellent verbal and written communication skills
• Strong customer service and problem-solving abilities
• Ability to multitask and stay organized in a fast-paced environment
• Ability to remain calm, professional, and empathetic while handling customer concerns
• Positive attitude and team-first mentality
• Strong sense of accountability and ownership
• Dependable attendance and punctuality
• Sales-minded approach with the ability to identify opportunities for memberships, maintenance agreements, and additional services
What You'll Get
• Full-time, year-round position
• Medical, dental, and vision benefits
• Paid Time Off and paid holidays
• 401(k) with company match
• Ongoing training and career growth opportunities
• Supportive team environment with opportunities to advance
Why Sila Heating, Cooling & Plumbing?
We're more than just a home services company—we're a team that believes in taking care of our customers and each other. If you're dependable, customer-focused, and enjoy being part of a company that values teamwork, accountability, and exceptional service, we'd love to hear from you.
Apply today and become part of the Sila Heating, Cooling & Plumbing team!
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\n$20 - $23 an hour \n
Customer Service Representative (CSR)
Sila Heating, Cooling & Plumbing — Beltsville, MD The best people do their best work when the operation behind them is strong. At Sila Heating, Cooling & Plumbing, our teams are backed by experienced leadership, organized support, and steady customer demand. If you’re looking for a company where expectations are clear, good work is recognized, and you have the resources to succeed, we’d like to talk to you.
What You'll Do
• Answer inbound customer calls for residential HVAC, plumbing, and electrical services • Schedule service appointments using ServiceTitan • Provide exceptional customer service while resolving customer questions and concerns • Communicate clearly and professionally with customers, technicians, and office staff • Maintain accurate customer records and detailed job notes • Prioritize emergency calls and schedule technicians efficiently • Promote maintenance memberships and additional services when appropriate • Support the team by helping create an outstanding customer experience from the first call to the completed job
What We're Looking For
• Previous experience as a Customer Service Representative in a residential HVAC, plumbing, electrical, or home services company • Working knowledge of residential HVAC, plumbing, and electrical terminology • Experience using ServiceTitan for scheduling, call booking, and customer management • Excellent verbal and written communication skills • Strong customer service and problem-solving abilities • Ability to multitask and stay organized in a fast-paced environment • Ability to remain calm, professional, and empathetic while handling customer concerns • Positive attitude and team-first mentality • Strong sense of accountability and ownership • Dependable attendance and punctuality • Sales-minded approach with the ability to identify opportunities for memberships, maintenance agreements, and additional services
What You'll Get
• Full-time, year-round position • Medical, dental, and vision benefits • Paid Time Off and paid holidays • 401(k) with company match • Ongoing training and career growth opportunities • Supportive team environment with opportunities to advance
Why Sila Heating, Cooling & Plumbing?
We're more than just a home services company—we're a team that believes in taking care of our customers and each other. If you're dependable, customer-focused, and enjoy being part of a company that values teamwork, accountability, and exceptional service, we'd love to hear from you. Apply today and become part of the Sila Heating, Cooling & Plumbing team! Sila Services Home Page
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Verification notes
Discovered directly from the employer’s public Lever Postings API. Full public description, role lists and additional information were normalized into safe candidate-facing content. Full details checked against the authoritative public source during this discovery run.
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