Overview
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in
Full job description
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
About the team
Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.
Handle high volume live chat and other online tools Provide accurate, valid and comprehensive information Follow communication procedures, guidelines, and policies Support other business units with customer liaison, accurately document customer requests Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution Go the extra mile to engage customers
Minimum 1 year experience in customer service, preferably in finance or E-commerce industry College degree or above Native-level fluency in Arabic, and advanced English is mandatory to support our users in this role Previous experience with cross-functional support will be advantageous High level of honesty and integrity; Proactive and meticulous; Have a sense of responsibility and spirit of as a team Ability to work under pressure, strong communication skills and aim to exceed beyond expectations Passionate for the customer service industry and can accept to work under different work shifts Positive about the crypto industry
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