Overview
Current Customer Service Representative opening at sila (lever) in Cherry Hill, NJ. Full employer-published role information has been imported from the public Lever posting.
Full job description
Full opportunity description
Customer Service Representative
Allied Experts – Cherry Hill, NJ
Join a Team That Makes a Difference
At Allied Experts, our Customer Service Representatives are the voice of the company and play a critical role in delivering an outstanding customer experience. We’re looking for motivated, energetic, and customer-focused individuals who enjoy helping people, solving problems, and working in a fast-paced team environment.
This is more than just answering phones — it’s an opportunity to build relationships with customers, support our field teams, and contribute directly to the success of a growing company. If you thrive in a performance-driven environment and enjoy turning conversations into opportunities, we want to hear from you.
We don't just offer jobs—we build careers. Here’s why you’ll love being part of our team:
• Great Compensation! Compensation includes hourly pay plus incentives per lead set and run.
• Comprehensive Health Benefits: We offer affordable, high-quality health, dental, and vision insurance to keep you and your family covered.
• Paid Time Off
• 401(k) Plan with Company Match
• Parental Leave: We support our team members through all stages of life, including offering parental leave for new parents.
• Training and Development Opportunities: We’re committed to your professional growth and provide ongoing training.
• Yearly Performance Reviews: We believe in continuous improvement and offer yearly performance reviews to ensure you’re on track and rewarded for your hard work.
What You'll Do
• Convert incoming customer calls into booked service appointments
• Make outbound calls to existing customers to schedule appointments and follow up on service needs
• Deliver exceptional customer service while promoting Allied Experts’ services and solutions
• Resolve customer concerns professionally and efficiently
• Maintain accurate customer records and update information in company databases
• Communicate effectively with dispatch and management teams to ensure a seamless customer experience
• Participate in ongoing training and professional development opportunities
• Meet performance goals in a fast-paced, metrics-driven environment
What We're Looking For
• Previous customer service, call center, or dispatch experience preferred
• Strong communication and active listening skills
• Comfortable handling both inbound and outbound calls
• Sales experience or the ability to confidently recommend services is a plus
• Strong multitasking and organizational abilities
• Attention to detail and accuracy in data entry
• Ability to remain professional and positive in a fast-paced environment
• Self-motivated with a strong work ethic and team-first attitude
• Experience with ServiceTitan is preferred but not required
Why Join Allied Experts?
• Supportive team-oriented culture
• Paid training and opportunities for professional growth
• Stable, full-time opportunity with a growing company
• Fast-paced environment where your contributions make an impact
• Opportunity to develop customer service, communication, and sales skills
Work Environment
This position operates in a professional office setting and routinely uses computers, phones, and scheduling software. Allied Experts values professionalism, integrity, teamwork, and dependable service.
Schedule
This is a full-time position with a consistent schedule and opportunities for growth within the company.
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Customer Service Representative
Allied Experts – Cherry Hill, NJ
Join a Team That Makes a Difference
At Allied Experts, our Customer Service Representatives are the voice of the company and play a critical role in delivering an outstanding customer experience. We’re looking for motivated, energetic, and customer-focused individuals who enjoy helping people, solving problems, and working in a fast-paced team environment. This is more than just answering phones — it’s an opportunity to build relationships with customers, support our field teams, and contribute directly to the success of a growing company. If you thrive in a performance-driven environment and enjoy turning conversations into opportunities, we want to hear from you.
We don't just offer jobs—we build careers. Here’s why you’ll love being part of our team:
• Great Compensation! Compensation includes hourly pay plus incentives per lead set and run. • Comprehensive Health Benefits: We offer affordable, high-quality health, dental, and vision insurance to keep you and your family covered. • Paid Time Off • 401(k) Plan with Company Match • Parental Leave: We support our team members through all stages of life, including offering parental leave for new parents. • Training and Development Opportunities: We’re committed to your professional growth and provide ongoing training. • Yearly Performance Reviews: We believe in continuous improvement and offer yearly performance reviews to ensure you’re on track and rewarded for your hard work.
What You'll Do
• Convert incoming customer calls into booked service appointments • Make outbound calls to existing customers to schedule appointments and follow up on service needs • Deliver exceptional customer service while promoting Allied Experts’ services and solutions • Resolve customer concerns professionally and efficiently • Maintain accurate customer records and update information in company databases • Communicate effectively with dispatch and management teams to ensure a seamless customer experience • Participate in ongoing training and professional development opportunities • Meet performance goals in a fast-paced, metrics-driven environment
What We're Looking For
• Previous customer service, call center, or dispatch experience preferred • Strong communication and active listening skills • Comfortable handling both inbound and outbound calls • Sales experience or the ability to confidently recommend services is a plus • Strong multitasking and organizational abilities • Attention to detail and accuracy in data entry • Ability to remain professional and positive in a fast-paced environment • Self-motivated with a strong work ethic and team-first attitude • Experience with ServiceTitan is preferred but not required
Why Join Allied Experts?
• Supportive team-oriented culture • Paid training and opportunities for professional growth • Stable, full-time opportunity with a growing company • Fast-paced environment where your contributions make an impact • Opportunity to develop customer service, communication, and sales skills
Work Environment
This position operates in a professional office setting and routinely uses computers, phones, and scheduling software. Allied Experts values professionalism, integrity, teamwork, and dependable service.
Schedule
This is a full-time position with a consistent schedule and opportunities for growth within the company. Sila Services Home Page
Tips for this job
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Verification notes
Discovered directly from the employer’s public Lever Postings API. Full public description, role lists and additional information were normalized into safe candidate-facing content. Full details checked against the authoritative public source during this discovery run.
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