Overview
Locally established Rochester, NY Durable Medical Equipment company offers quality service, quality equipment and great follow up care to its customers. We provide competitive wages and benefits in a supportive and friendly atmosphere. If you have experience in the following areas, you should Apply Today! Insurance verification Prior Authorization Billing experience - Medicare, Medicaid, or Managed Care Medical Office Healthcare background CPAP and Oxygen experience Customer Service Representative Duties: Welcome patients in person and over the phone, as well as maintain patient charts, process patient orders, create delivery tickets, and coordinate scheduling. Work one on one with patients to educate them on uses and directions of prescribed medical equipment and supplies. Work closely with doctors, nurses, and other referral sources to ensure excellent patient care. Complete intake, in
Full job description
Full Job Description
Locally established Rochester, NY Durable Medical Equipment company offers quality service, quality equipment and great follow up care to its customers. We provide competitive wages and benefits in a supportive and friendly atmosphere.
If you have experience in the following areas, you should Apply Today!
- Insurance verification
- Prior Authorization
- Billing experience - Medicare, Medicaid, or Managed Care
- Medical Office
- Healthcare background
- CPAP and Oxygen experience
Customer Service Representative Duties:
- Welcome patients in person and over the phone, as well as maintain patient charts, process patient orders, create delivery tickets, and coordinate scheduling.
- Work one on one with patients to educate them on uses and directions of prescribed medical equipment and supplies.
- Work closely with doctors, nurses, and other referral sources to ensure excellent patient care.
- Complete intake, insurance verification and determine charges and coverage for service/product requested.
- Collect co-pays and input payment data.
- Collect compliant medical documentation for insurance invoices.
- Maintain work operations by following company policies and procedures.
Requirements
Position Qualifications:
- High School diploma or equivalent (Required)
- Excellent phone and customer service skills (Required)
- Strong Communication skills (Required)
- Two years of HME/DME experience and knowledge of medical terminology. (Preferred)
- Previous data entry experience (Preferred)
Benefits
- Health Insurance
- Employee Recognition Program
- Family Friendly Atmosphere
Qualifications And Requirements
Associate
Requirements & qualifications
Associate
Tips for this job
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Verification notes
Discovered directly from the employer’s public Workable account endpoint with details=true where supported. Public description, responsibilities, requirements and benefits were normalized into complete candidate-facing sections.
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