Overview
Customer Service Representative (CSR) with Accounting at Caliberly — Dubai, United Arab Emirates. **Responsibilities:** - Handle customer inquiries and complaints via phone, email, or in-person. - Provide accurate information about products and services. - Ensure high levels of customer satisfaction through excellent service. - Maintain and update customer accounts. - Ensure accuracy and confidentiality of customer information. - Prepare and send invoices to customers. - Process payments and manage billing issues. - Reconcile accounts and ensure timely payment collection. - Assist in preparing financial reports, budgets, and forecasts.
Full job description
Responsibilities:
- Handle customer inquiries and complaints via phone, email, or in-person.
- Provide accurate information about products and services.
- Ensure high levels of customer satisfaction through excellent service.
- Maintain and update customer accounts.
- Ensure accuracy and confidentiality of customer information.
- Prepare and send invoices to customers.
- Process payments and manage billing issues.
- Reconcile accounts and ensure timely payment collection.
- Assist in preparing financial reports, budgets, and forecasts.
- Support the accounting team with month-end and year-end closing processes.
- Accurately enter and update financial data in the company's accounting system.
- Maintain organized records of financial transactions.
- Resolve customer issues related to billing, payments, and account discrepancies.
- Collaborate with other departments to ensure smooth operations.
- Work closely with the accounting and finance teams.
- Participate in team meetings and contribute to process improvements.
- Advanced skills in MS Office Suite, especially Excel.
- Excellent verbal and written communication skills.
- Ability to interact professionally with customers and team members.
- Strong attention to detail and accuracy in financial data management.
- Ability to handle and resolve customer issues effectively.
Qualifications:
- Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
- Previous experience in customer service and accounting roles is preferred.
- Proficiency in accounting software (e.g., QuickBooks, SAP).
Skills:
- Strong interpersonal skills to interact with customers and team members.
- Excellent organizational and time management skills.
- Ability to analyze financial data and generate reports.
- Ability to handle multiple tasks simultaneously in a fast-paced environment.
- A customer-centric approach to service delivery.
Tips for this job
Practical Job and Scholarship guidance. These tips do not replace official rules or create new eligibility requirements.
- Tailor the CV and application to the responsibilities and required skills stated on the official employer page.
- Use concrete evidence of relevant work, projects and measurable results rather than generic claims.
- Confirm location, work authorization, remote restrictions and sponsorship terms before applying.
- Apply through the original employer or official recruitment destination shown on this page.
Verification notes
Imported from freehire's public, keyless open-job API after the index reported the posting open. The upstream record supplied this canonical employer, ATS, or official public-board URL; repost-only sources and protected portal URLs are excluded. No login, CAPTCHA, private candidate data, or protected job-board session was accessed.
Job and Scholarship is the discovery and verification layer. Confirm eligibility, dates, salary/funding and application instructions on the original source before submitting anything.
Caliberly Careers (Manatal) ↗Browse current Job and Scholarship listings from Caliberly Careers (Manatal) →
