Overview
Current Customer Service Representative opening at sila (lever) in Falls Creek, PA. Full employer-published role information has been imported from the public Lever posting.
Full job description
Full opportunity description
Customer Service Representative — Falls Creek, PA
Gary & Sons has built its reputation by taking care of customers and building a team people want to stay with.
We’re looking for professionals who value steady work, strong relationships, and a company that believes in doing things the right way. If you want to work somewhere your contribution matters and where you can build a long-term career, we’d like to talk to you.
We are looking for a friendly, organized Customer Service Representative who can handle a busy phone, solve problems, and make sure every customer feels taken care of.
Job Duties
Answer incoming calls and provide a professional, friendly customer experience
Schedule service appointments and gather accurate customer information
Listen to customer concerns and ask the right questions to understand their needs
Handle multiple calls, tasks, and priorities in a fast-paced environment
Follow up with customers as needed
Identify opportunities for additional services and maintenance plans
Enter and maintain accurate customer information in company systems
Communicate with dispatchers, technicians, and other team members
Handle customer concerns calmly and professionally
Assist with administrative tasks and special projects as needed
Skills & Experience
1+ years of customer service, call center, or home services experience preferred
Excellent phone presence and communication skills
Strong organization and attention to detail
Ability to multitask and prioritize in a busy environment
Comfortable handling upset or frustrated customers
Basic computer proficiency and ability to learn new software quickly
Strong written communication skills
Dependable, positive, and team-oriented
HVAC, plumbing, electrical, or Service Titan experience is a plus
What Success Looks Like
Shows up ready to work and follows through on commitments
Takes pride in quality work and attention to detail
Communicates clearly with customers and teammates
Works safely and follows established processes
Takes ownership, solves problems, and is willing to keep learning
Benefits
Medical, dental, and vision insurance
401(k) with company match
Paid time off and paid holidays
Company-paid life and disability insurance
Paid training and professional development
Opportunities for career growth and advancement
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Customer Service Representative — Falls Creek, PA
Gary & Sons has built its reputation by taking care of customers and building a team people want to stay with. We’re looking for professionals who value steady work, strong relationships, and a company that believes in doing things the right way. If you want to work somewhere your contribution matters and where you can build a long-term career, we’d like to talk to you. We are looking for a friendly, organized Customer Service Representative who can handle a busy phone, solve problems, and make sure every customer feels taken care of. Job Duties Answer incoming calls and provide a professional, friendly customer experience Schedule service appointments and gather accurate customer information Listen to customer concerns and ask the right questions to understand their needs Handle multiple calls, tasks, and priorities in a fast-paced environment Follow up with customers as needed Identify opportunities for additional services and maintenance plans Enter and maintain accurate customer information in company systems Communicate with dispatchers, technicians, and other team members Handle customer concerns calmly and professionally Assist with administrative tasks and special projects as needed Skills & Experience 1+ years of customer service, call center, or home services experience preferred Excellent phone presence and communication skills Strong organization and attention to detail Ability to multitask and prioritize in a busy environment Comfortable handling upset or frustrated customers Basic computer proficiency and ability to learn new software quickly Strong written communication skills Dependable, positive, and team-oriented HVAC, plumbing, electrical, or Service Titan experience is a plus What Success Looks Like Shows up ready to work and follows through on commitments Takes pride in quality work and attention to detail Communicates clearly with customers and teammates Works safely and follows established processes Takes ownership, solves problems, and is willing to keep learning Benefits Medical, dental, and vision insurance 401(k) with company match Paid time off and paid holidays Company-paid life and disability insurance Paid training and professional development Opportunities for career growth and advancement Sila Services Home Page
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Verification notes
Discovered directly from the employer’s public Lever Postings API. Full public description, role lists and additional information were normalized into safe candidate-facing content. Full details checked against the authoritative public source during this discovery run.
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