Overview
Customer Service Representative
Full job description
Customer Service Representative
We are looking for enthusiastic individuals to join our team as Brand Ambassadors. In this role, you will be the voice of our customers, providing top-tier support for IDT products and services.
Key Responsibilities:
Customer Support: Manage accounts to provide information, clarify details, and ensure records are accurately updated.
Problem Solving: Identify the root cause of issues and execute effective resolutions for customer complaints.
Advocacy: Act as the "voice of the customer," providing feedback to management to help improve our services.
High School Diploma. English proficiency at 85% or higher.
Previous customer service experience is preferred/desired.
Strong computer aptitude, documentation skills, and multitasking abilities.
Excellent phone, email, and chat etiquette.
Schedule flexibility and ability to work on-site in Zone 4.
Professionalism and a positive, people-oriented attitude.
Strong problem-solving skills and the ability to think quickly.
A proactive team player who takes ownership of their work.
Competitive salary
Bonuses
Parking Subsidy
Life and Medical Insurance
Benefits and Discounts
Growth opportunities
Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)
Requirements & qualifications
The posting requires at least 85% English proficiency and a high-school diploma; prior customer-service experience is preferred.
Tips for this job
Practical Job and Scholarship guidance. These tips do not replace official rules or create new eligibility requirements.
- Review the authoritative IDT posting before applying.
- Tailor the CV and application to the responsibilities and required skills stated on the official employer page.
- Use concrete evidence of relevant work, projects and measurable results rather than generic claims.
- Confirm location, work authorization, remote restrictions and sponsorship terms before applying.
- Apply through the original employer or official recruitment destination shown on this page.
Verification notes
Verified on IDT's current Lever role page on 2026-09-01. Unsupported salary, visa and deadline claims were omitted.
Job and Scholarship is the discovery and verification layer. Confirm eligibility, dates, salary/funding and application instructions on the original source before submitting anything.
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