Overview
Current Customer Service Representative opening at sila (lever) in Niles, OH. Full employer-published role information has been imported from the public Lever posting.
Full job description
Full opportunity description
\n
\n$15 - $17 an hour A to Z - Customer Service
We're currently seeking skilled Customer Service Representatives to join our tight-knit family. at A to Z. As a CSR on our team, you'll have the opportunity to showcase your expertise, tackle exciting projects, and make a real difference in the lives of our customers. From servicing systems to diagnosing and fixing issues and everything in between, you'll be at the forefront of delivering top-notch HVAC services that our customers can rely on.
If you have home services experience and know your way around ServiceTitan, we'd love to meet you!
What You'll Do
• Answer inbound customer calls for residential HVAC, plumbing, and electrical services
• Schedule service appointments using ServiceTitan
• Provide exceptional customer service while resolving customer questions and concerns
• Communicate clearly and professionally with customers, technicians, and office staff
• Maintain accurate customer records and detailed job notes
• Prioritize emergency calls and schedule technicians efficiently
• Promote maintenance memberships and additional services when appropriate
• Support the team by helping create an outstanding customer experience from the first call to the completed job
What We're Looking For
• Previous experience as a Customer Service Representative in a residential HVAC, plumbing, electrical, or home services company
• Working knowledge of residential HVAC, plumbing, and electrical terminology
• Experience using ServiceTitan for scheduling, call booking, and customer management
• Excellent verbal and written communication skills
• Strong customer service and problem-solving abilities
• Ability to multitask and stay organized in a fast-paced environment
• Ability to remain calm, professional, and empathetic while handling customer concerns
• Positive attitude and team-first mentality
• Strong sense of accountability and ownership
• Dependable attendance and punctuality
• Sales-minded approach with the ability to identify opportunities for memberships, maintenance agreements, and additional services
What You'll Get
• $15-$17 per hour based on experience
• Full-time, year-round position
• Medical, dental, and vision benefits
• Paid Time Off and paid holidays
• 401(k) with company match
• Ongoing training and career growth opportunities
• Supportive team environment with opportunities to advance
#SG&A \n
A to Z - Customer Service
We're currently seeking skilled Customer Service Representatives to join our tight-knit family. at A to Z. As a CSR on our team, you'll have the opportunity to showcase your expertise, tackle exciting projects, and make a real difference in the lives of our customers. From servicing systems to diagnosing and fixing issues and everything in between, you'll be at the forefront of delivering top-notch HVAC services that our customers can rely on. If you have home services experience and know your way around ServiceTitan, we'd love to meet you!
What You'll Do
• Answer inbound customer calls for residential HVAC, plumbing, and electrical services • Schedule service appointments using ServiceTitan • Provide exceptional customer service while resolving customer questions and concerns • Communicate clearly and professionally with customers, technicians, and office staff • Maintain accurate customer records and detailed job notes • Prioritize emergency calls and schedule technicians efficiently • Promote maintenance memberships and additional services when appropriate • Support the team by helping create an outstanding customer experience from the first call to the completed job
What We're Looking For
• Previous experience as a Customer Service Representative in a residential HVAC, plumbing, electrical, or home services company • Working knowledge of residential HVAC, plumbing, and electrical terminology • Experience using ServiceTitan for scheduling, call booking, and customer management • Excellent verbal and written communication skills • Strong customer service and problem-solving abilities • Ability to multitask and stay organized in a fast-paced environment • Ability to remain calm, professional, and empathetic while handling customer concerns • Positive attitude and team-first mentality • Strong sense of accountability and ownership • Dependable attendance and punctuality • Sales-minded approach with the ability to identify opportunities for memberships, maintenance agreements, and additional services
What You'll Get
• $15-$17 per hour based on experience • Full-time, year-round position • Medical, dental, and vision benefits • Paid Time Off and paid holidays • 401(k) with company match • Ongoing training and career growth opportunities • Supportive team environment with opportunities to advance Sila Services Home Page
Tips for this job
Practical Job and Scholarship guidance. These tips do not replace official rules or create new eligibility requirements.
- Tailor the CV and application to the responsibilities and required skills stated on the official employer page.
- Use concrete evidence of relevant work, projects and measurable results rather than generic claims.
- Confirm location, work authorization, remote restrictions and sponsorship terms before applying.
- Apply through the original employer or official recruitment destination shown on this page.
Verification notes
Discovered directly from the employer’s public Lever Postings API. Full public description, role lists and additional information were normalized into safe candidate-facing content. Full details checked against the authoritative public source during this discovery run.
Job and Scholarship is the discovery and verification layer. Confirm eligibility, dates, salary/funding and application instructions on the original source before submitting anything.
sila (lever) ↗Browse current Job and Scholarship listings from sila (lever) →
