Customer Success Account Management Leader- CTJ - Top Secret

Full Job Description

People Leadership — lead at scale through your team. Deliver success through empowerment and accountability by modeling, coaching, and caring: set the vision and objectives for your organization, develop and coach your CSAM Managers, enable success across boundaries, and invest in the growth of leaders and individual contributors alike. Attract, retain, and grow diverse U.S. Federal customer-success talent. Executive Relationship Management. Lead by example by owning the most senior operational and executive relationships with key federal customer, partner, and internal stakeholders—ensuring agencies realize planned value, anticipating and managing escalations, and deepening relationships to advance mission outcomes and identify opportunities for broader adoption. Customer Success Strategy and Growth. Delivery Excellence and Risk Management. Consumption and Value Realization. Technical Relevance. Coaches team members on implementing training plans focused on technical and industry knowledge development aligned with organizational goals. Maintaining a deep understanding of the Federal landscape, evolving technology trends, and rapid shifts in AI within the government is necessary to provide guidance across customer, partner and internal teams. Master's Degree in Business Management, Engineering, Computer Science, or related field AND 6+ years customer success, technology leadership, consulting/ professional services, product strategy, business leadership, or sales experience OR Bachelor's Degree in Business, Computer Science or related field AND 8+ years customer success, technology leadership, consulting/ professional services, product strategy, business leadership, or sales experience These requirements include, but are not limited to the following specialized security screenings: The successful candidate must have an active U.S. Government Top Secret Security Clearance. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination. Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment. Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance 8+ years of engineering and/or technology experience (e.g., technology field, Services, Consultant, Solution Sales, Technical Sales, system integrators, developer, project manager, sales) Experience serving Federal Government customers. Experience leading strategic cloud, AI, security, or digital transformation organizations. Experience developing leaders and building high-performing teams.

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