Customer Success Account Manager (CSAM)

Full Job Description

Delivery and Program Management: You will support program planning, customer-facing reviews, engagement prioritization, and orchestration with key technical stakeholders to address agreed customer outcomes and account priorities. ECIF Yield Capability Leadership: You will help build and drive efforts that advance Americas ECIF Yield performance, supporting Operating Units in understanding the metric, its leading indicators, and the execution practices that improve outcomes. Priority Account Support: You will engage with selected Americas account teams to assess ECIF-funded initiatives, identify barriers to consumption and value realization, and coordinate practical remediation actions with Customer Success, Cloud Solution Architecture, sales, partners, and other stakeholders. Reporting and Insights: You will support reporting and analysis of ECIF Yield, pipeline, utilization, and related execution signals to identify trends, priority areas, and repeatable practices. You will translate data into clear insights and recommendations for business reviews and leadership discussions. Stakeholder Engagement and Influence: You will collaborate across Operating Units, Finance, business operations, investment teams, and field leadership to align priorities, share learnings, support skilling and enablement, track actions, and influence progress without direct authority. Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience Customer Success Account Mgmt IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year. Certain roles may be eligible for benefits and other compensation.

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