Customer Success Account Manager

Full Job Description

Ability to connect technology strategies to business outcomes Strategic thinking Problem solving Negotiation and influence Executive communication and storytelling Collaboration across sales, technical, partner, and delivery organizations Customer-centric mindset with strong accountability for outcomes Build and maintain trusted relationships with customer executives and key stakeholders. Develop and execute Customer Success Plans aligned to customer business priorities. Lead executive business reviews and strategic customer engagements. Proactively identify risks and develop mitigation plans to support customer success. Bachelor's Degree in Business, Information Technology, Computer Science, Engineering, or related field, or equivalent practical experience. Several years of experience in customer success, account management, consulting, cloud solutions, enterprise technology, or related customer-facing roles. Experience engaging with senior business and technical stakeholders. Demonstrated ability to drive customer outcomes and manage complex stakeholder environments. Experience in cloud computing, AI, cybersecurity, data, or digital transformation solutions. Proven success driving technology adoption, business value realization, and customer growth. Experience identifying and developing business opportunities within existing customer relationships. Strong understanding of enterprise sales motions and customer lifecycle management. Relevant industry certifications in cloud, cybersecurity, project management, or customer success disciplines. Ensure successful deployment, adoption, and long-term realization of solution value. Identify expansion opportunities through customer engagement, adoption insights, and business planning discussions. Partner with sales teams to develop and accelerate cloud growth opportunities. Contribute to pipeline generation by uncovering new business needs, transformation initiatives, and innovation opportunities. Align customer success strategies with broader account growth plans. Support opportunity progression from business value discussions through solution adoption and expansion. Coordinate resources across sales, technical, consulting, support, and partner teams. Foster a collaborative environment focused on customer outcomes and long-term growth.

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