Customer Success Account Manager

Full Job Description

Strong relationship management skills are essential as the CSAM role requires orchestration across multiple internal teams to drive the best outcomes across a range of customer. Ability to accelerate time to value by managing resources, influencing direction and escalating technical blockers, following through until resolved or workaround is implemented. A Growth Mindset approach to learning and stretching yourself outside your comfort zone, with an interest in expanding your technical and project delivery knowledge. Experience: Over five years of experience managing the delivery of IT related support and solutions that demonstrate measurable impact on business outcomes Relationship Building: Demonstrated ability to build and maintain effective relationships at a range of levels to create a partnership approach and securing consensus on solutions required While not essential, a cloud certification would also be desirable Program Management: Solid understanding of service management and operations management. Skills in creating, planning, managing and delivering programs through cross-group collaboration, resource orchestration, communication and analysing outcomes by paying close attention to detail. Account Planning: Experience in managing a portfolio of customers and participating in account planning Collaboration and Communication: Proven track record of driving decisions collaboratively, resolving conflicts, communicating successfully either verbally or in written format and being able to present confidently to large or small audiences including C-Level Executives, Senior Management, Database Administrators, Technical Engineers and End users. Industry Knowledge: We are interested to hear if you have knowledge and experience with customers in the Retail, Travel, Transport, Communications or Telco sectors as this would be considered an advantage. Education: Bachelor's degree or equivalent work experience in a relevant discipline is desirable. Driving customer cloud adoption and customer success is the prevailing business priority Partnering with the core account team to contribute to the strategic account plan and bring technical, industry and customer specific insights to create customer value though accelerating cloud usage Creating customer value by accelerating cloud consumption/usage, supportability and ensuring the health and resiliency of the customers environment Improving the customer experience with technical intensity and actioning customer feedback

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