Overview
Work with customers to establish and deliver success plans that support their business priorities. Monitor customer health, identify risks, and coordinate mitigation activities. Support stakeholder alignment and facilitate governance discussions. Drive effective execution of customer success plans, milestones, and agreed actions. Collaborate across engineering, sales, support, and delivery teams to provide a seamless customer experience. Bachelor's degree in Business, Technology, Computer Science, or a related discipline, or equivalent experience. 2+ years of experience in Customer Success, Consulting, Service Delivery, Customer Engagement, Portfolio Management, or a related field. Proven experience managing customer relationships and delivering business outcomes. Strong communication and stakeholder management skills. Experience with cloud technologies and digital transformation program
Full job description
Full Job Description
Work with customers to establish and deliver success plans that support their business priorities. Monitor customer health, identify risks, and coordinate mitigation activities. Support stakeholder alignment and facilitate governance discussions. Drive effective execution of customer success plans, milestones, and agreed actions. Collaborate across engineering, sales, support, and delivery teams to provide a seamless customer experience. Bachelor's degree in Business, Technology, Computer Science, or a related discipline, or equivalent experience. 2+ years of experience in Customer Success, Consulting, Service Delivery, Customer Engagement, Portfolio Management, or a related field. Proven experience managing customer relationships and delivering business outcomes. Strong communication and stakeholder management skills. Experience with cloud technologies and digital transformation programmes. Experience working in large enterprise or public sector environments.
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