Overview
Work Environment: This is a hybrid role that combines remote and in-office work. 1. Service Delivery Own and maintain the customer's success plan and delivery roadmap, refreshed with the sponsors at least quarterly. Act as the single accountable point of contact for critical escalations: drive the internal bridge, communicate business impact to executives, and own the post-incident review through to preventive action. Govern technical health — reactive support trends, recurring problem management, resilience and security readiness — and drive remediation to closure. Prepare the customer's environment ahead of critical business events (peak season, go-lives, regulatory deadlines). Drive adoption and consumption of the committed workloads, and evidence the value delivered in customer-accepted terms. Coordinate delivery resources and partners, including quality of handover, onboarding and b
Full job description
Full Job Description
Work Environment: This is a hybrid role that combines remote and in-office work. 1. Service Delivery Own and maintain the customer's success plan and delivery roadmap, refreshed with the sponsors at least quarterly. Act as the single accountable point of contact for critical escalations: drive the internal bridge, communicate business impact to executives, and own the post-incident review through to preventive action. Govern technical health — reactive support trends, recurring problem management, resilience and security readiness — and drive remediation to closure. Prepare the customer's environment ahead of critical business events (peak season, go-lives, regulatory deadlines). Drive adoption and consumption of the committed workloads, and evidence the value delivered in customer-accepted terms. Coordinate delivery resources and partners, including quality of handover, onboarding and backup coverage. Support negotiation with usage data, delivery evidence and business-outcome framing for executive stakeholders. Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience. 3+ years relevant work experience within customer industry. Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification. Project Management Institute (PMI) or equivalent Project Management certification. Prosci or equivalent certification. Proven track record managing large enterprise or public-sector accounts, including complex, multi-vendor environments. Demonstrated experience leading critical escalations with executive exposure, and owning the outcome through to preventive action. Track record of owning or materially influencing a commercial number — renewal, consumption target or pipeline contribution. Experience running multi-workstream programs with formal governance, milestones and risk management.
Tips for this job
Practical Job and Scholarship guidance. These tips do not replace official rules or create new eligibility requirements.
- Tailor the CV and application to the responsibilities and required skills stated on the official employer page.
- Use concrete evidence of relevant work, projects and measurable results rather than generic claims.
- Confirm location, work authorization, remote restrictions and sponsorship terms before applying.
- Apply through the original employer or official recruitment destination shown on this page.
Verification notes
Verified from public schema.org JobPosting structured data on the official source page. The complete published description, responsibilities, requirements and benefits were normalized when present; unstated facts were not inferred.
Job and Scholarship is the discovery and verification layer. Confirm eligibility, dates, salary/funding and application instructions on the original source before submitting anything.
Microsoft Careers ↗Browse current Job and Scholarship listings from Microsoft Careers →
