Overview
Lead stakeholder and priority alignment efforts across customer organizations, establishing shared objectives, success measures, and governance approaches. Own Customer Success Planning and execution, translating business priorities into coordinated success motions that drive measurable customer value. Orchestrate cross-functional execution that strengthens customer health, accelerates cloud adoption, and advances AI transformation across customer environments. Proactively manage customer risks, adoption challenges, and delivery dependencies, guiding stakeholders toward resolution and long-term success. Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND solid customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience. This role requires collaboration with local
Full job description
Full Job Description
Lead stakeholder and priority alignment efforts across customer organizations, establishing shared objectives, success measures, and governance approaches. Own Customer Success Planning and execution, translating business priorities into coordinated success motions that drive measurable customer value. Orchestrate cross-functional execution that strengthens customer health, accelerates cloud adoption, and advances AI transformation across customer environments. Proactively manage customer risks, adoption challenges, and delivery dependencies, guiding stakeholders toward resolution and long-term success. Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND solid customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience. This role requires collaboration with local customers; therefore, fluency in German is required. Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification Project Management Institute (PMI) or equivalent Project Management certification Prosci or equivalent certification
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