Overview
Join Hire Hangar and work with fast-growing global companies while building a long-term career.
Full job description
Join Hire Hangar and work with fast-growing global companies while building a long-term career. Customer Success Associate Full-time · Remote (U.S. Eastern Time core hours) POSITION OVERVIEW A fast-scaling podcast studio that produces branded, B2B shows for corporate clients is hiring its first dedicated Customer Success Manager. The role owns the relationship from kickoff to renewal, ensuring each series launches on schedule, meets audience-growth targets, and delivers measurable thought-leadership value. Success hinges on proactive communication, deft project orchestration, and an ability to translate storytelling goals into a clear production cadence. DAILY FOCUS The manager welcomes every new client with a structured onboarding call, sets milestones for episode planning, recording, and distribution, and keeps stakeholders informed through concise status updates. Production timelines, guest calendars, and hand-off points live inside the CRM, and automations built in Zapier or Make fire off task reminders, asset requests, and approval nudges so nothing slips. Each week, the manager reviews download trends, listener feedback, and campaign metrics, then distills insights into recommendations that help marketing teams amplify reach. When obstacles arise—audio fixes, guest delays, or shifting priorities—the manager surfaces options, aligns expectations, and rallies internal editors, designers, and strategists to keep delivery on track. WHAT SETS THE IDEAL CANDIDATE APART Three or more years managing post-sale relationships for a tech-enabled service, preferably in media, content marketing, or SaaS, provide a solid foundation. Hands-on fluency with workflow automation in Zapier or Make is essential, as many processes—guest intake forms, transcript delivery, social-clip generation—depend on reliable triggers and data handoffs. Comfort running meetings on Zoom, clarity in written updates, and a calm, solutions-first approach round out the profile. Experience with podcast hosting platforms, basic audio terminology, or B2B marketing metrics is a strong advantage. Applicants who thrive on turning creative vision into repeatable process, enjoy automating away busywork, and value long-term client partnerships are encouraged to apply. We connect top talent with vetted employers, competitive pay, and real growth opportunities.
Tips for this job
Practical Job and Scholarship guidance. These tips do not replace official rules or create new eligibility requirements.
- Tailor the CV and application to the responsibilities and required skills stated on the official employer page.
- Use concrete evidence of relevant work, projects and measurable results rather than generic claims.
- Confirm location, work authorization, remote restrictions and sponsorship terms before applying.
- Apply through the original employer or official recruitment destination shown on this page.
Verification notes
laptop-ats-crawler v2
Job and Scholarship is the discovery and verification layer. Confirm eligibility, dates, salary/funding and application instructions on the original source before submitting anything.
Api Ashbyhq Com Opportunities ↗Browse current Job and Scholarship listings from Api Ashbyhq Com Opportunities →
