Customer Success Director

Full Job Description

Build, attract, and retain world-class teams through intentional talent management, diversity and inclusion, and structured coaching. Serve as an executive-level sponsor for high-consumption customers and partners. Act as the consumption thought leader for the subsidiary, guiding technical strategy and advising leadership teams. Build and maintain trusted relationships with senior technical decision-makers, including CIOs, CTOs, Chief Architects, and Technical Fellows. Leverage deep technical knowledge and Cloud Solution Architect resources to guide cloud adoption and technology roadmaps. Bring strong understanding of cloud economics, subscription business models, and project-based services. Drive cloud consumption results across solution areas, ensuring customer value realization and business impact. Stay ahead of demand by proactively building next workloads and identifying new opportunity areas. Make AI acceleration a strategic pillar, enabling customers to advance in their AI transformation journeys. Operate seamlessly in a global delivery environment, navigating complexity with ease. Build and foster cross-organizational partnerships, enabling integrated execution and shared success. Executive presence with the ability to engage confidently in CxO- and BDM-level discussions; proven interpersonal, verbal, written, and presentation skills. Proven ability to build trust, form alliances, and lead cross-functional teams toward shared outcomes. People management experience, ideally leading managers. Empathy, curiosity, continuous-learning mindset, and a strong drive for results. Strong escalation and crisis-management experience. Demonstrated technical leadership through coaching, technical strategy, or similar leadership roles. Background in engineering, technical sales, consulting, or delivery management, or equivalent experience. Solid understanding of Applications & Infrastructure and enterprise cloud workloads. Ability to stay current on Azure innovations, scenarios, and evolving cloud capabilities. Deliver consistent operational rigor and program execution at scale.

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