Customer Success Engineer, Sydney

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Engineer based in Australia. This is a highly technical customer-facing role focused on helping organizations achieve measurable value from advanced telemetry and observability solutions. You will act as a trusted advisor throughout the customer lifecycle, from onboarding and adoption through expansion and long-term success. The role combines deep technical expertise with strategic relationship management, enabling customers to optimize how they manage, transform, and route data. You will work with technical teams as well as senior business stakeholders, translating complex technology into clear business outcomes. Success will depend on your ability to identify new use cases, expand adoption, and use data-driven insights to keep customers engaged and successful. You will collaborate closely with sales, marketing, product, customer experience, and engineering teams as the voice of the customer. This remote-first opportunity is ideal for a technically strong customer advocate who enjoys solving complex problems and building lasting partnerships.

As a Customer Success Engineer, you will guide customers through their entire success journey while serving as a technical expert, strategic advisor, and internal customer advocate. Act as a trusted strategic advisor, driving the customer success lifecycle from onboarding through expansion. Become a product expert and help customers build and optimize observability pipelines across their organizations. Establish strong relationships with technical stakeholders and senior management at strategic customers. Develop and maintain customer success plans, KPIs, and measurable outcomes. Engage with technology-focused customers through customer success platforms and use data-driven metrics to improve communication and engagement. Drive continued product value by expanding existing use cases and identifying new teams, data sources, and opportunities for data reduction, enrichment, reuse, and routing. Demonstrate how technical capabilities can translate into meaningful customer and business outcomes. Collaborate cross-functionally with sales, marketing, product, customer experience, and engineering teams as the voice of the customer. Monitor customer health throughout the customer journey and proactively identify opportunities or risks. Help customers realize the value of their investment and support continued growth and adoption. Mentor and coach team members while contributing to the broader Customer Experience organization. Work effectively across multiple time zones and occasionally perform duties outside standard working hours when required. Requirements The role requires a strong combination of customer advocacy, technical expertise, communication skills, and experience working with observability, data, IT operations, or security environments. Minimum of 5 years of experience in a related customer-facing function, with direct post-sales engagement and customer advocacy experience. Strong customer-first mindset with empathy for customer goals, outcomes, and challenges. Excellent communication and relationship-management skills, including the ability to manage expectations effectively. Demonstrated experience presenting to customers through program reviews, business reviews, or similar engagements. Direct experience with observability, logs, metrics, IT operations, and security environments. Deep understanding of managing data pipelines throughout the data lifecycle. Proven ability to identify and develop new use cases that reduce, reuse, enrich, and route data to deliver customer outcomes. Strong technical aptitude, problem-solving abilities, and willingness to learn quickly. Experience with data engineering or observability platforms such as Splunk, Elastic, Datadog, Snowflake, or similar technologies is a plus. Experience using Customer Success Platforms such as Gainsight is preferred. Working knowledge of major cloud platforms such as AWS, Azure, or GCP is advantageous. Candidates based in Sydney are particularly relevant for this opportunity. Ability to work effectively in a remote-first, globally distributed environment. Benefits Remote-first working environment. Opportunity to work with customers on complex observability, telemetry, data, IT operations, and security challenges. Cross-functional collaboration with sales, marketing, product, customer experience, and engineering teams. Opportunities to mentor and coach colleagues while contributing to the wider customer experience organization. Exposure to a global customer base and distributed working environment. Inclusive workplace culture where diverse perspectives and backgrounds are valued. Flexibility to collaborate across multiple time zones, with occasional work outside standard hours where required.

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