Overview
About the Role This is a founding Customer Success role at an early-stage B2B SaaS startup, sitting at the intersection of sales, product, and engineering. You will own the full customer journey and directly shape how customers adopt and derive value from an AI-powered sales automation platform built for distributors and manufacturers. What You'll Do Own the end-to-end customer journey from sales support through onboarding, adoption, and expansion. Serve as the primary point of contact and trusted partner for customers, driving satisfaction and long-term relationships. Lead onboarding and implementation to ensure a fast time-to-value and sustained engagement. Run workshops and training sessions to accelerate product adoption and share best practices. Translate customer feedback into actionable insights that influence the product roadmap. Help customers unlock measurable efficiency gains
Full job description
Full Job Description
About the Role
This is a founding Customer Success role at an early-stage B2B SaaS startup, sitting at the intersection of sales, product, and engineering. You will own the full customer journey and directly shape how customers adopt and derive value from an AI-powered sales automation platform built for distributors and manufacturers.
What You'll Do
-
Own the end-to-end customer journey from sales support through onboarding, adoption, and expansion.
-
Serve as the primary point of contact and trusted partner for customers, driving satisfaction and long-term relationships.
-
Lead onboarding and implementation to ensure a fast time-to-value and sustained engagement.
-
Run workshops and training sessions to accelerate product adoption and share best practices.
-
Translate customer feedback into actionable insights that influence the product roadmap.
-
Help customers unlock measurable efficiency gains and support them through key business negotiations.
-
Manage accounts to drive retention, growth, and long-term strategic partnerships.
-
Collaborate closely with product, sales, and engineering teams to ensure customer needs shape development priorities.
What We're Looking For
-
At least 1 year of experience in customer success, account management, or client relationship management in SaaS, B2B, or consulting.
-
Proven experience owning customer onboarding, training, adoption, retention, and expansion.
-
Confident engaging C-level stakeholders and building trusted, long-term relationships.
-
Strong communicator with an analytical mindset, able to present complex issues clearly.
-
Proactive, empathetic, and solution-oriented, comfortable building processes from the ground up in a fast-moving startup.
-
Native German and fluent English, required for daily customer-facing communication.
-
Willingness to travel occasionally to customer sites.
-
Background or familiarity with construction, supply chain, or the trades is a strong plus.
Location
This is a fully on-site role based in Munich, Bavaria, Germany, five days per week. Visa sponsorship is not available.
Tips for this job
Practical Job and Scholarship guidance. These tips do not replace official rules or create new eligibility requirements.
- Tailor the CV and application to the responsibilities and required skills stated on the official employer page.
- Use concrete evidence of relevant work, projects and measurable results rather than generic claims.
- Confirm location, work authorization, remote restrictions and sponsorship terms before applying.
- Apply through the original employer or official recruitment destination shown on this page.
Verification notes
Discovered directly from the employer’s public Ashby Job Postings API. The complete public role content and compensation metadata were normalized into safe candidate-facing sections.
Job and Scholarship is the discovery and verification layer. Confirm eligibility, dates, salary/funding and application instructions on the original source before submitting anything.
Clera (ashby) ↗Browse current Job and Scholarship listings from Clera (ashby) →
