Overview
SAP is recruiting an early-career Customer Success Manager in Woodmead, South Africa through its Next Gen Academy for Customer Success. The role combines full-time employment with a structured 10-month learn-and-apply programme before progression into a direct customer-facing CSM role.
Full job description
The programme develops customer-success, digital-transformation, business, technology and solution skills through classroom and field phases, local onboarding, on-the-job training and mentoring. The role focuses on customer value realization, retention, renewals, lifecycle milestones and business transformation. SAP states that its general hybrid model is typically three days per week in the office or onsite with customers or partners, and expected travel for this vacancy is 0-50%.
Requirements & qualifications
SAP lists 2-3 years of experience supporting customers and driving business transformation, ideally in consulting or account management. Applicants should have strong customer-success, problem-solving and project-management skills, an understanding of AI fundamentals and ethics, business acumen, and proficiency in English and Italian.
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Verification notes
Verified on the official SAP Careers page on 21 August 2026. The page showed an active Apply now action, requisition 458239, Woodmead location, Regular Full Time employment, Graduate career status and expected travel of 0-50%. No salary or closing date was stated, so neither was inferred.
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