Customer Success Partner I

Be yourself at Protolabs Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.  We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace.  So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply!  You can help make our company even better.  We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself.  We strongly believe diversity makes for more successful teams.

Why Protolabs? We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do. It’s our people who fuel our creativity and make our culture feel like home.

Verify the accuracy of customer purchase orders

Enter customer orders and understand all aspects of the order process and workflow

Reconcile and verify customer payments for open orders

Serve as a key liaison between departments to ensure customer issues are communicated and escalated appropriately

Maintain customer database accuracy with the assistance of the Customer Service Coordinator

Process incoming customer inquiries and triage appropriately within the organization

Handle customer correspondence via phone and email and work with customers to resolve customer questions and concerns

High School Diploma or equivalent

1-2 years of related Customer Service experience

Proficient in Microsoft products

Ability to speak clearly and professionally over the phone

Ability to perform multiple functions simultaneously

Ability to quickly adapt to new systems and programs

Strong attention to detail and ability to troubleshoot and find resolution

Ability to leverage resources and think creatively to resolve customer issues

Proficient using a computer and able to accurately type 40 wpm

College degree

Customer Service experience in a manufacturing environment

Experience working in a fast-paced, dynamic environment

Experience working in a team-centric, pool concept environment

We offer a competitive salary and total rewards package

We offer amazing benefits including but not limited to:

Health Insurance: Traditional OR High Deductible plan

Flexible Spending Accounts

Health Savings Account (including employer contributions)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid caregiver leave

You will receive at least 3 weeks of PTO + Wellness + Holiday Pay + Volunteer Hours

401k with company match and immediate vest

Employee Stock Purchase Program at a discounted rate

Matching grants through Protolabs foundation

And More!

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