Customer Success Product Specialist

Full Job Description

Octus

Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets. For more information, visit: https://octus.com/

Working at Octus

Octus hires growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos that’s as high-performing as it is human. Among other perks, Octus employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, and much more.

Role

Octus provides breaking news and market-moving intelligence along with cutting-edge technology and data for hedge funds, investment banks and law firms. We are changing the way that professionals access opaque or complex information, and we are always looking for bright minds to join our growing Customer Success team.

Octus is hiring a commercially-minded Product Specialist to own revenue outcomes across our Direct Data, and Data and Workflow solutions. You'll be accountable to revenue targets, lead expansion conversations, and sit at the intersection of client strategy, product influence, and commercial growth. You'll manage relationships from practitioner to C-suite, turning deep product expertise into measurable business impact for both clients and Octus.

This is a hybrid position (3 days in office/week), based in our London office.

Responsibilities

Revenue & Commercial Outcomes

• Carry and deliver against company targets across Direct Data and Workflow products

• Lead account expansion strategies, proof-of-concept engagements, and upsell motions in partnership with Account Managers and Sales Engineers

• Re-engage closed-lost opportunities as product gaps close, converting previous losses into new ARR

• Identify and document expansion signals from client interactions and surface them to commercial stakeholders. Shape and execute the strategy to convert opportunities to revenue

Client Retention & Adoption

• Own the post-sale relationship for a global book of accounts, managing from handoff through renewal and growth

• Drive measurable usage and adoption across your portfolio, with clear KPIs and proactive outreach cadences (email, calls, on-site)

• Build relationships at every level — from ops teams running daily workflows to investment decision-makers and C-suite sponsors

• Educate clients on best practices, new features, and data releases to maximize the value of their Octus subscription

Product & Market Intelligence

• Become a recognized subject matter expert in Octus's data and workflow products

• Systematically capture client feedback and translate it into actionable product roadmap input for Product, Commercial, and senior leadership

• Document and scale commercial training and playbooks to the broader teams

Requirements:

• 3+ years in a client-facing role, ideally in financial technology or financial services

• Demonstrated ability to manage and grow commercial accounts — quota or target experience preferred

• Strong project management skills; comfortable coordinating across complex, multi-stakeholder client organizations

• Intellectually curious with genuine interest in credit markets, data products, or financial workflows

• Self-directed, organized, and energized by a fast-paced commercial environment

Equal Employment Opportunity

Octus is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other legally protected status. We strive to create an inclusive and diverse work environment where all individuals are valued, respected, and treated fairly. We believe that diversity enriches our workplace and enhances our ability to innovate and succeed.

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