Overview
Wave is hiring a Customer Support Representative in Ouagadougou to handle customer calls, resolve complaints and provide accurate product and account support.
Full job description
The role manages incoming calls, assesses customer needs, records interactions, processes customer accounts, follows support procedures and follows through on issue resolution.
Requirements & qualifications
Requires at least 1 year of customer-support or client-service experience, fluency in French, Mooré and Dioula, strong phone and CRM skills, and Bac+2 education. Burkina Faso work authorization is required.
Tips for this job
Practical Job and Scholarship guidance. These tips do not replace official rules or create new eligibility requirements.
- Tailor the CV and application to the responsibilities and required skills stated on the official employer page.
- Use concrete evidence of relevant work, projects and measurable results rather than generic claims.
- Confirm location, work authorization, remote restrictions and sponsorship terms before applying.
- Apply through the original employer or official recruitment destination shown on this page.
Verification notes
Verified on Wave's employer-controlled careers page and current open-roles listing.
Job and Scholarship is the discovery and verification layer. Confirm eligibility, dates, salary/funding and application instructions on the original source before submitting anything.
Wave Careers ↗Browse current Job and Scholarship listings from Wave Careers →
