Customer Support Specialist

Full job description

Echt, Limburg | € 2.560 - € 4.164 | Full-time | TFT

Ready to take the next step in your career as a Customer Support Specialist within an international logistics environment? In this role, you will become part of the implementation of a new customer at our brand-new campus in Echt. As one of the first Customer Support Specialists on site, you will help build and optimize customer support processes from the ground up while acting as the key operational contact for both the customer and internal stakeholders.

You'll work in a dynamic supply chain environment where customer satisfaction, collaboration and continuous improvement are key. This is a unique opportunity to contribute to the successful launch of a new operation and help shape one of the most modern logistics campuses in Europe.

YOUR TASKS

As a Customer Support Specialist, you are responsible for ensuring smooth operational communication and delivering outstanding customer service.

• Act as the primary point of contact for operational customer queries;

• Build and maintain strong customer relationships while handling questions regarding SLA's, transportation and customs;

• Manage and maintain systems, applications and operational data;

• Ensure customers and internal stakeholders have access to accurate, reliable and professionally presented information and reports;

• Execute operational tasks and assignments in line with agreed service levels and business requirements;

• Monitor quality standards, identify deviations and implement improvements where required;

• Proactively identify bottlenecks, risks and opportunities for process improvements to ensure operational excellence.

YOUR PROFILE

We are looking for a customer-focused and proactive professional who enjoys working in a fast-paced international logistics environment.

• Bachelor's working and thinking level;

• Excellent command of the English language, both written and spoken;

• Experience with SAP, SAP BusinessObjects (SAP BO) and Power BI;

• 2 to 5 years of relevant experience in reporting, customer support or a comparable operational environment;

• Experience with Tech 3 customers and Customer Support is considered a strong advantage.

Please note that visa sponsorship is not available for this position.

WHAT'S IN IT FOR YOU

At Arvato, you'll have the opportunity to build your career in an international logistics environment where your expertise truly makes a difference. From day one, you'll contribute to the successful implementation of a new customer while helping shape the customer support operation in a brand-new logistics facility.

• A gross monthly salary between € 2.560 - € 4.164 based on 40 hours, depending on your experience;

• Time-for-time arrangement;

• 25 vacation days plus the opportunity to earn 3 additional "non-sick" leave days;

• The possibility to purchase one additional working week of vacation days;

• Holiday allowance;

• An attractive pension scheme;

• Travel allowance;

• Employee Benefits @ Work (discounts on various products and services);

• Discounts on your gym membership and bike plan;

• An active employee association with informal activities and team outings;

• Plenty of opportunities for personal and professional development within a fast-growing international logistics organization;

• The opportunity to help build the customer support operation for a new customer from the very beginning in a brand-new, state-of-the-art logistics campus.

WHAT'S NEXT

Our process is fast and straightforward:

• Phone interview with the recruiter;

• First interview;

• Assessment;

• Second interview;

• Offer.

Job seekers should beware of unsolicited emails from anyone claiming to be a recruiter from Arvato, as job scams are becoming more common. These emails are intended to deceive potential applicants to provide personal information that may be used for criminal purposes.

Acquisition in response to this vacancy is not appreciated.

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