Customer Support Specialist III

Schedule: Full Time Job Type: Hybrid Salary Type: Salary Req #: 3014 About the Role   Customer Support Specialist III is a key contributor to our operations division. The primary responsibility is to ensure that customer shipments are delivered on time, provide daily interaction and develop relationships with customers and carriers. This position will work at our office in Brea, CA.   The training will be onsite Monday-Friday for the first 90 days. After training, a hybrid schedule is available.       What the Candidate Will Do   Process shipment entries and actively lead timely performance/automation objectives    Maintain consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.    Exceed customer on-time pick-up and delivery expectations    Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs    Utilize external websites and other tools of communication to set shipment appointments    Update load status in the system, e.g. loaded pick-up, delivery, empty, etc.    Set up new receivers, vendors, and supplier’s locations    Work directly with Logistics Teams to assist with shipment issues or problem-solving    Additional Responsibilities Regarding Customer and Carrier Relationships    Correspond with customer and carrier regarding detention and other accessorial information    Set up new customer and vendor users on our platform    Acquire solid understanding of customer business practices and workflow    Basic Qualifications   High school diploma or GED equivalent    Minimum of 2-4 year of experience with intermodal shipments   Preferred Qualifications   Customer Service background    Service-related industry experience    Knowledge of the freight industry    Basic proficiency with Microsoft Office Suite    Intermodal Experience   Bachelors Degree is preferred    Benefits & Compensation for U.S. Employees Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more.  US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role. California: The target hourly rate for this position is between $24.00-$31.00/hour  Benefits & Compensation for U.S. Employees Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more.  US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role. About Uber Freight   Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com . Candidate Privacy Notice Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice . EEOC Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.    

laptop-ats-crawler v2