Overview
Customer Support Specialist (LT/EN) at Ovoko — Vilnius. WHO WE ARE Ovoko is transforming Europe’s €30B+ used car parts market - a massive, fragmented industry still largely offline. We connect 7,000+ scrapyard owners, car parts sellers and dismantlers with millions of buyers through our marketplace, SaaS and logistics platform, making it effortless to trade parts across borders.
Full job description
WHO WE ARE
Ovoko is transforming Europe’s €30B+ used car parts market - a massive, fragmented industry still largely offline. We connect 7,000+ scrapyard owners, car parts sellers and dismantlers with millions of buyers through our marketplace, SaaS and logistics platform, making it effortless to trade parts across borders. With over 42 million parts listed, we’ve grown into one of Europe’s fastest-scaling e-commerce companies, but the real opportunity lies ahead, as we build a real category-defining platform worldwide.
ABOUT THE ROLE You will be responsible for resolving customer queries, recommending solutions and guiding product users through features and functionalities. Ultimately, you will help to establish our reputation as the company that offers excellent customer support during all sales and after-sales procedures.
This role is based in Ovoko Vilnius HQ and candidates are expected to work onsite at least four days per week.
IN THIS ROLE, YOU WILL
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Respond to customer queries via phone and emails in a timely and accurate manner.
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Identify customer needs and help our customers to use specific features.
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Update our internal databases with information about technical issues and useful discussions with our customers.
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Share feature requests and effective workarounds with other team members.
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Follow up with customers to ensure their technical issues are resolved.
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Gather customer feedback and share with our Product, Sales and Marketing teams.
WHAT WE’RE LOOKING FOR
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Previous experience in a Customer Support role.
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Possibility to work full-time.
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Understanding of cars and their parts would be an advantage.
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Experience using help desk software and remote support tools would be an advantage.
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Proficient spoken and written both English & Lithuanian language skills.
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Excellent communication and problem-solving skills.
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Knowledge of others' languages is also an advantage.
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Multi-tasking abilities.
SALARY The offered salary range for this position is 1300 - 2000 € (gross) per month. Please keep in mind that we are also open to discuss your salary expectations based on your competencies and experience.
WHAT WE OFFER
• Private health insurance • Employee stock option plan (ESOP) • Learning budget for your personal and professional growth • Commuting perks (covered parking or public transport to choose from) • Everyday snacks and drinks • Onsite gym • Top-notch hardware and software • The opportunity to work from anywhere up to 30 days per year • Employee referral program
Discover all our perks by visiting our website: https://about.ovoko.com/career/#perks
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