Customer Support Specialist (Polish speaking)

WHO WE ARE

Ovoko is transforming Europe’s €30B+ used car parts market - a massive, fragmented industry still largely offline. We connect 7,000+ scrapyard owners, car parts sellers and dismantlers with millions of buyers through our marketplace, SaaS and logistics platform, making it effortless to trade parts across borders. With over 42 million parts listed, we’ve grown into one of Europe’s fastest-scaling e-commerce companies, but the real opportunity lies ahead, as we build a real category-defining platform worldwide.

ABOUT THE ROLE We are seeking a dedicated and customer-oriented Supplier Customer Support Specialist to join our dynamic team. In this role, you will be responsible for providing exceptional support to our valued suppliers, ensuring smooth operations and resolving any issues that may arise.

This role is based in Ovoko Vilnius HQ and candidates are expected to work onsite at least four days per week.

IN THIS ROLE YOU WILL

• Respond to customer queries via phone and emails in a timely and accurate manner.

• Identify customer needs and help them use specific features.

• Update internal databases with information about technical issues and discussions with customers.

• Follow up with customers to ensure their technical issues are resolved.

• Contribute to continuously improving supplier support processes, identifying opportunities for efficiency and effectiveness.

• Efficiently troubleshoot and resolve a wide range of supplier inquiries and issues, including order processing, payment processing, and inventory management.

• Maintain clear and effective communication with suppliers, providing timely updates and solutions to their concerns.

WHAT WE ARE LOOKING FOR

• Fluent Polish (native/near-native) in speech and in writing and proficient English in speech and in writing.

• Experience in customer support or a related field.

• Strong multi-tasking abilities.

• Strong attention to detail and accuracy.

• Ability to work independently and as part of a team.

• Excellent communication and problem-solving skills.

• Proactive and results-oriented mindset.

• Startup (all-hands-on-deck) approach.

• Open mind and ability to quickly adapt.

• Understanding of cars and their parts would be an advantage.

SALARY

The offered salary range for this position 1700 - 2200€ (gross) per month. Please keep in mind that we are also open to discuss your salary expectations based on your competencies and experience.

WHAT WE OFFER

• Private health insurance • Employee stock option plan (ESOP) • Learning budget for your personal and professional growth • Commuting perks (covered parking or public transport to choose from) • Everyday snacks and drinks • Onsite gym • Top-notch hardware and software • The opportunity to work from anywhere up to 30 days per year • Employee referral program

Discover all our perks by visiting our website: https://about.ovoko.com/career/#perks

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