Overview
ABOUT THE ROLE
Full job description
ABOUT THE ROLE This is the customer- and stakeholder-facing half of a Forward Deployed Engineering function at a fintech company building compliance and identity infrastructure for businesses. You will own the end-to-end deployment experience for enterprise clients, ensuring they extract maximum value from the product while feeding on-the-ground insights back to shape how the team builds and scales. WHAT YOU'LL DO
- Partner with enterprise customers to design and execute implementations tailored to their specific needs.
- Manage stakeholder relationships across complex organizations with competing priorities.
- Lead detailed project planning and execution during deployments, keeping all teams aligned and on track.
- Analyze customer requirements early, break them into actionable priorities, and communicate trade-offs clearly.
- Collaborate with product, engineering, and growth teams to identify friction points and improve implementation processes.
- Build documentation, tooling, and playbooks that make future deployments smoother and more scalable. WHAT WE'RE LOOKING FOR
- 4 to 5 or more years of relevant professional experience, with at least 3 years in customer-facing deployment, implementation, or solutions engineering roles.
- Meaningful expertise in KYB, KYC, AML, regulated onboarding, or a closely related compliance domain, this is the strongest signal for the role.
- Operating experience in fintech, banking, or a startup environment; candidates with exclusively management-consulting backgrounds and no operating experience are not a strong fit.
- Demonstrated experience managing enterprise software implementations end-to-end, from kickoff through go-live, including scope and stakeholder coordination.
- Proficiency with project management methodologies such as Agile, Waterfall, or Scrum, and tools like Jira, Asana, or similar.
- Proven ability to translate between technical and non-technical audiences without losing nuance.
- Strong cross-functional collaboration skills, especially bridging product, engineering, and customer-facing teams.
- Experience with SaaS or fintech products, identity platforms, or payment and financial infrastructure is a plus.
- Comfort with ambiguity and rapidly evolving processes in high-growth environments. COMPENSATION & BENEFITS The company publishes its leveling system and does not run individual salary negotiations. All employees at the same level receive the same pay. Base salary for this role ranges from EUR 93,000 to EUR 146,000 depending on level, with significant jumps between levels. Visa sponsorship is not available. LOCATION This role is on-site in Amsterdam, Netherlands. Candidates must be based in the Netherlands or willing to relocate.
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