Desktop and Engineering Support Engineer

Full Job Description

About Graphcore

Graphcore is one of the world’s leading innovators in Artificial Intelligence compute.

It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry.

As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone.

Graphcore’s teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives. A melting pot of AI research specialists, silicon designers, software engineers and systems architects, Graphcore enjoys a culture of continuous learning and constant innovation.

About the job

Be the IT anchor for Graphcore’s Taipei office, supporting the people building next-generation AI computer.

As Desktop & Engineering Support Engineer, you will be the main IT contact for our Taipei team. You will support Windows, macOS and Linux systems across daily desktop needs and engineering workflows.

Your work will help engineers stay focused, unblocked and productive. You will solve issues across devices, networks, applications and specialist tools that underpin development.

You will own hands-on support, user access, endpoint health, software setup and on-site infrastructure. You will also work with global IT and vendors when issues need broader resolution.

This role suits someone who likes variety, responsibility and practical problem solving. You will see the impact of your work every day.

The team and culture

You will join a multidisciplinary team with deep technical strengths and a strong knowledge-sharing culture. Work happens through direct support, clear documentation and close partnership with engineering teams.

You will be trusted to take ownership, act quickly and speak up when something can be improved. Decisions are made close to the problem, with input from the people doing the work.

This is a role with real breadth. You will support office infrastructure, engineering toolchains and remote teams that rely on you as smart hands on site.

What we're looking for

• Strong hands-on support across Windows 11, macOS and Linux desktops and laptops.

• Confident troubleshooting across hardware, peripherals, networks, VPNs, Microsoft 365, Zoom and Slack.

• Experience managing users, permissions, passwords and basic Active Directory or group policy tasks.

• Security awareness across antivirus, encryption, multi-factor authentication and endpoint compliance.

• Ability to partner with engineering teams on development tools, workflows, documentation and issue resolution.

• Willingness to travel between the office and third-party factory locations for on-site infrastructure support.

While we have outlined a set of requirements, we value transferable skills and diverse experiences. We also welcome engineers returning to the profession after a career break, including through returnship routes.

Benefits

· Flexible working: Balance your work and personal life with greater flexibility · Generous annual leave: Take time to rest, recharge and enjoy life outside of work · Enhanced healthcare coverage: Private medical insurance alongside Taiwan's National Health Insurance scheme for added peace of mind · Phantom equity: Share in Graphcore’s success · Family healthcare options: The opportunity to extend healthcare coverage to your family members · Financial protection: Life and critical illness insurance to help safeguard you and your loved ones. · Proactive wellbeing support: An annual health assessment allowance to help you stay on top of your health · Eye care reimbursement: Support towards the cost of maintaining your vision and eye health

We welcome people from all backgrounds and experiences and are committed to building an inclusive environment where everyone can do their best work. We’re an equal opportunity employer and recognise that everyone brings different strengths and perspectives. If you need any adjustments during the interview process, just let us know - we’re happy to support you.

Sponsorship

Applicants must have the legal right to work in Taiwan. Unfortunately, we are unable to provide visa sponsorship or support visa applications for this role.

Join the Team at Graphcore

Graphcore is one of the world’s leading innovators in Artificial Intelligence compute. It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry.

As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone.

Graphcore’s teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives. A melting pot of AI research specialists, silicon designers, software engineers and systems architects, Graphcore brings together deep expertise to solve complex problems and deliver meaningful progress in AI compute.

Ready to support the teams building the infrastructure behind next-generation AI compute? Apply now to join Graphcore in Taipei.

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