Digital CX Developer

Strength in Trust  OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society.   Job Description OneTrust is looking for a hands-on Digital CX Developer with full-stack capability and a strong front-end bias to implement,  customise , and  optimise  features across our customer portal and community platform. As a key technical resource within the Digital Customer Experience team, you will help bring customer journeys to life through customer-facing interface development, backend configuration, integrations, and automation—powering a seamless, self-service experience at scale.   This role bridges engineering, digital strategy, and customer enablement. You will work closely with UX, Product, Ops, and cross-functional technical teams to rapidly deploy platform enhancements and backend improvements that increase adoption, usability, engagement, and customer value. The ideal candidate is equally  comfortable  building polished user-facing experiences and supporting the logic, integrations, and workflows behind them. Key Responsibilities Build, configure, and  maintain  features and integrations across  OneTrust’s  digital customer platforms   Design and develop customer-facing experiences in Salesforce Experience Cloud and related digital platforms   Develop, test, and document solutions within Salesforce using both declarative and coded functionality   Build and  maintain  Lightning Web Components, Visualforce pages, Apex classes, and triggers to support front-end experiences and backend processes   Translate UX concepts, wireframes, and business requirements into intuitive, responsive, and scalable digital experiences   Customise  platform components and third-party tools to support evolving customer and business needs   Implement workflow logic, APIs, authentication protocols, and backend processes that power portal and community experiences   Evaluate synchronous and asynchronous development techniques and choose the right implementation approach based on business needs and technical constraints   Troubleshoot defects and platform issues across frontend, backend, integrations, and production deployments   Ensure solutions are scalable, reliable, maintainable, and aligned to technical best practices Front-End Experience & UX Enablement   Create and  optimise  customer-facing pages, components, and journeys with a strong emphasis on usability and clarity   Build reusable UI components and patterns that support consistent experiences across digital properties   Partner closely with UX and Product teams to translate designs into production-ready experiences   Improve mobile responsiveness, accessibility, navigation, and overall self-service experience   Support theming, layout  customisation , and portal experience improvements within Salesforce Experience Cloud and related platforms   Recommend front-end improvements that reduce friction and make digital journeys more intuitive and effective Platform Operations & Automation   Support the deployment and  optimisation  of chatbot, AI search, knowledge base, and user routing capabilities   Build dashboards, reporting flows, and supporting logic to enable  personalised  customer experiences   Partner with IT and vendors to manage platform updates, upgrades, and technical support needs   Contribute to release readiness, testing, and deployment planning across digital platform enhancements   Collaboration & Innovation   Work cross-functionally with UX, Product, Ops, IT, and external partners to align technical delivery with business goals   Participate in roadmap planning and contribute to solution design for new capabilities and enhancements   Translate requirements into well-architected, scalable solutions that make best use of the Salesforce platform and related technologies   Provide level-of-effort estimates and  identify  key benefits, tradeoffs, and implementation risks   Help document technical approaches and share development best practices across the team     Qualifications   Bachelor’s degree in Computer Science  or equivalent practical experience   3+ years of experience building full-stack solutions on Salesforce or similar platforms, with a strong front-end focus   Strong hands-on experience with Salesforce Experience Cloud, Lightning Web Components, JavaScript, HTML, and CSS   Experience developing customer-facing portal, community, or self-service experiences   Solid experience with Apex, Visualforce, Flows, configuration, testing, and deployment   Experience integrating Salesforce with third-party applications using REST APIs and related integration patterns   Working knowledge of authentication protocols, backend processes, and workflow automation   Strong understanding of responsive design, accessibility, usability, and maintainable front-end development practices   Experience translating UX concepts and business requirements into scalable, production-ready solutions   Familiarity with development tools such as VS Code, Salesforce CLI, Git, and GitLab   Strong problem-solving skills and attention to performance, scalability, and maintainability     Preferred Qualifications   Salesforce Platform Developer II Certification   Experience with package management and scratch org setup   Deep understanding of Salesforce data sharing, visibility, identity, and access management   Familiarity with analytics, personalization, or digital guidance tooling   Experience with customer portals, support platforms, or community ecosystems   Exposure to chatbot, AI search, knowledge management, or self-service automation capabilities   Experience working in cross-functional environments where UX, technical delivery, and customer outcomes are  closely connected   Preferred Tools & Technology Experience   Community Platforms:  Salesforce Experience Cloud,  Khoros , Higher Logic,  Insided , Vanilla, or similar   CRM & Success:  Salesforce CRM, Gainsight, Zendesk   Knowledge Base:  Zendesk Guide, Confluence, Aha   AI & Automation:  Drift, Intercom, Ada   Analytics:  Google Analytics, Adobe Analytics, Power BI   Why This Role Matters   This role is central to scaling  OneTrust’s  digital customer experience. You will help shape how customers discover information, complete key tasks, adopt best practices, and engage with OneTrust through self-service experiences that are intuitive, connected, and effective. By combining front-end experience thinking with full-stack technical execution, you will help reduce friction, increase adoption, and improve the quality of the customer journey across our digital ecosystem.   Our Commitment to You   When you join OneTrust, you are stepping onto a launching pad—the countdown has begun. The destination? A career without boundaries, working alongside a diverse and inclusive team passionate about doing meaningful work. Your voice and  expertise  will help shape the direction of a category-defining platform, and your growth is part of the mission.   We welcome candidates with a variety of backgrounds and experiences. Familiarity with every tool listed is not  required —adaptability, curiosity, and a growth mindset are highly valued.   Where we Work We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person. Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview. Benefits As an employee at  OneTrust , you will be part of the OneTeam . That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers. Resources   Check out the following to learn more about OneTrust and its people:  OneTrust Careers on YouTube @LifeatOneTrust on Instagram Your Data You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our  Privacy Overview .  You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the  Data Subject Request Form .   Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to askrecruiting@onetrust.com . Our Commitment to You   When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.   OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.

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