Digital Specialist People Manager, Business Process - DACH

Full Job Description

We are recruiting for a Sales Manager to lead a team of AI Business Process Digital Solution Specialists and Digital Solution Engineers, focussing on helping our customers transform their business through the Dynamics 365 portfolio (Sales, Service, Finance, Operations etc), Power Platform and Copilot Studio. At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Enterprise sellers and Channel sales teams, we are unlocking the largest customer opportunity, backed by the industry's most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization—it's a culture of innovation, opportunity, and inclusivity. Here, you'll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business. Transformation of front and back office applications, and what AI-first, agentic solutions look like in these markets. How AI is changing the Business Applications market for customers and partners, including the use of agents to reduce costs and accelerate time to value in areas such as Enterprise Resource Planning project delivery. Demonstrated experience in the Business Process software market, including CRM, ERP, or related business applications solutions. Proven understanding of how Artificial Intelligence is transforming the Business Process landscape, including evolving customer expectations for AI-powered agents and agentic business solutions. Experience leading teams focused on Business Applications, Digital Transformation, or Artificial Intelligence-driven business process innovation. Knowledge of emerging AI capabilities, agentic solutions, and their application across front-office and back-office business processes. Experience managing complex enterprise sales cycles, transformation engagements, or strategic business application deployments. Professional-level German language skills (written and spoken) required to support customers and stakeholders across German-speaking markets. Guide strategy development and sales wins through coaching and care, achieving AI Business Process goals. Drive transformations, deploy solutions, and create value. Lead teams, develop strategies and ensure execution, partnering for success. Foster leading practices, oversee business across regions, meet targets, and engage with corporate leadership. Lead team through the AI Transformation with domain technical expertise demonstrating solution capabilities. You will report into the AI Business Solutions Sales Leader (STU M2), aligning your team's execution with broader SME&C Corporate priorities across both AI Workforce and AI Business Process. This opportunity will allow you to accelerate your career growth, honing your solution sales and collaboration skills, and deepening your cloud expertise. Provide deal coaching and close strategies for complex sales cycles. Provide executive sponsorship on key deals and customers, establish executive-level customer relationships, and engage C-level decision makers to support team objectives. Facilitate and lead internal communication with the account team and senior-level leadership to secure support and remove barriers to success.

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