Director, ICQA

Full Job Description

ICQA Fulfillment Leader (Taiwan)

Company Introduction:

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-trillion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always- on, high-tech, and hyper-connected world.

Position: Regional ICQA Leader, Fulfillment Center

The post holder will have all the necessary resources available to him to create a highly efficient ICQA structure and team. The unit has a dual focus – one section is analytical, and research based, specifically looking at inventory level and diving deep into discrepancies whilst the Quality Assurance section evaluates how well we are keeping to our own internal processes.

ICQA plays an important role within Coupang’s Fulfillment Operations and has a critical role to play in us delivering on our promises to our customers.

We are looking for a leader who can inspire and others as well someone who can build strong and effective working relationships with key internal stakeholders.

The successful candidate must be a self-starter with strong experience in ICQA within a high-volume customer focused fulfillment environment. Analysis and Research, Process Improvement and introduction of new technology will be focusing points for the role holder.

What You Will Do:

• Leading the Inventory Control and Quality Assurance team

• Monitor KPIs regarding accuracy and integrity of Quality and Inventory transactions, providing feedback to Operations team where necessary

• Development and evaluation of new inventory tools

• Design and implantation of new ICQA processes and procedures

• Drive scalable process improvements

• Extensive analysis and research regarding inventory levels

• Build and manage internal relationships at a senior level, including with Operations and Finance units

• Develop and execute action plans for increasing quality, inventory accuracy and service satisfaction

• Strategy - Mid to long terms planning for the progression of the ICQA department

Essential Qualifications:

• We would be seeking an inspiring leader who has held a senior position within ICQA ideally in an ecommerce fulfillment environment (however offline retail will be considered) with 8+ years management experience.

• A subject matter expert in Inventory Control

• Must be able to drive change within ICQA and recommend process improvements

• Knowledge of WMS systems

• Strong operational experience in a fulfillment environment

• The role holder must be agile, able to quickly adapt strategies and plans, to come up with innovative solutions in response to dynamic business requirements.

• The candidate must be comfortable in communicating across different functional teams from finance to operations to software development, as well as communicating and influencing across all levels from associates to the CEO

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

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