Director of Client Solutions (f/m/d)

Description

Full Job Description

adjoe is redefining the future of mobile advertising. Powered by advanced AI, first-party data, and world-class engineers, we’ve perfected the offerwall experience for monetizing and scaling app publishers with solutions like Playtime and Arcade – now the fastest growing rewarded advertising channel globally – driving incremental engagement, retention, and revenue.

At the same time, we’re breaking into programmatic advertising with our intelligent bidding system of adjoe Ads. Together, this ecosystem connects app developers to over 700 million users worldwide for scalable growth. Backed by Europe’s leading media powerhouse Bertelsmann and operating from offices in Hamburg (HQ), Boston, Singapore, and Tokyo, adjoe is defining the next stages of app and ad experience – right now. Join us.

What You Will Do:

• Executive Relationship Management: Navigate and manage high-stakes technical relationships with C-level stakeholders (CTOs, Architects, and Engineering Leads) at our most strategic publisher partners.

• Success & Service Excellence: Ensure industry-leading satisfaction levels and uphold rigorous Service Level Agreements (SLAs) for our global publisher base.

• Technical Implementation: Oversee end-to-end complex onboardings and technical integrations, ensuring seamless alignment between publisher tech stacks and our proprietary systems.

• Strategic Escalation: Act as the final point of escalation for “unsolvable” technical bugs, delivery discrepancies, or high-priority system failures.

• Product Advocacy: Partner closely with Product and Engineering teams to translate direct publisher feedback and technical pain points into actionable items for the product roadmap.

• Mentorship & Growth: Lead, mentor, and scale a team of Technical Account Managers (TAMs), fostering a culture of technical curiosity and client-first problem-solving.

• Standardization: Develop and refine “Playbooks” for onboarding, troubleshooting, and partner management to ensure a consistent, world-class partner experience.

Who You Are:

• You bring 8+ years of experience in Ad Tech, MarTech, or SaaS, including at least 5 years in a formal leadership or people-management capacity.

• Executive Ownership: You embody a “driver” mentality. You take full accountability for key initiatives, navigating ambiguity with a sense of urgency and ensuring projects reach the finish line through proactive leadership.

• Analytical Power: You possess elite problem-solving skills and are comfortable “getting into the weeds” with data. You are proficient in SQL for database querying, as well as Excel and other advanced analytics tools.

• Technical Literacy: You have a foundational understanding of HTML and JavaScript (or a similar scripting language). You understand the architecture of the web and how disparate technical systems communicate.

• Systems Expertise: You have a working knowledge of HTTP REST endpoints and the ability to diagnose failures within API-driven environments.

• Master Communicator: Fluent in English, with the ability to clearly translate complex technical concepts for executive stakeholders and business priorities for engineering teams—without anything getting lost in translation.

How You’ll Stand Out:

• Fluency in German is a strong plus, enabling close collaboration with teams and stakeholders across our Hamburg HQ and wider DACH region.

• Familiarity with Java, Kotlin, or Swift, or personal experience building and deploying your own applications.

• A deep understanding of the mobile ad tech landscape, including SDK integrations and current industry best practices.

We welcome applications from people who will contribute to the diversity of our company.

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