Director of Customer Growth & Success   Givelify is a fintech-for-good company where brilliant minds come to power the most loved and trusted online and mobile giving app platform. Thanks to over 2 million generous donors, we’ve helped more than 80,000 nonprofits and places of worship raise over $7.5 billion. Together, they’re changing their world with kindness and generosity.   Inc. 5000, the Stevies® Awards, Gartner, Forbes, and many more have recognized our story, innovations, and achievements. Our award-winning team builds products and experiences that put more good into the world. We love to take on big challenges because we know our work matters.    Make an impact at one of the fastest-growing private companies in the U.S. Be part of a talented team of big-hearted individuals, earning competitive pay with excellent benefits.   About your role: As Director of Customer Growth & Success,  you’ll lead the team that helps churches and nonprofits grow their giving through Givelify . Y ou’l l drive outcomes like higher customer adoption rates , s trong CS AT scores, and increased donor engagement. You’ll oversee strategy and e x ecution for high -touch engagement, ensuring Customer Success Managers (meet targets such as E xecutive Business Review completion, no- show reduction, and number of customer touches. You’ll track key KPIs— product adoption, retention, and CSAT—and champion customer advocacy by surfacing insights, elevating the voice of the customer, and building strong, trust-based relationships with customers .   Your team: In this position, you’ll lead a team of passionate Customer Success Managers   who support churches and nonprofits. The team is collaborative, mission-driven, and focused on customer engagement, digital giving growth, and delivering a world-class customer experience.   The Director of Customer Growth & Success will get to:  Drive strategy and execution for high-touch customer engagement across the customer success team   Own and improve key KPIs:   Product Adoption Rate   Customer Retention Rate  

Of Donors using the product  

CSAT (Customer Satisfaction Score)   Customer Engagement Rate   EBR Scheduling and Completion Rate and No-Show Reduction   Number of High-Quality Customer Touches   Champion and scale customer success enablement programs (e.g., EBR playbooks, objection handling, success frameworks)   Analyze and act on customer health insights to retain, grow, and segment accounts   Operationalize the voice of the customer—turning feedback into product, process, and messaging improvements   Collaborate with Product, Revenue Ops, Marketing, and Support to deliver a connected customer experience   Pilot and evolve strategic programs on the Customer Success roadmap   Represent Customer Success in executive forums, planning cycles, and strategic initiatives   To be successful in this role, you’ll also:  Use data and customer insights to guide strategy and course-correct quickly   Coach and support CSMs with clear performance expectations and growth paths   Maintain strong executive relationships with key customers   Serve as a strategic thought partner on retention, growth, and product feedback   Contribute to company-wide planning with customer-centric insights and success metrics   Your experience:   MBA, or Master’s Degree  5+ years of experience in Account Management, Customer Success and Growth at a company with a usage-based pricing revenue model   2+ years leading customer-facing teams with measurable performance metrics Strong background in high-touch customer engagement and success planning   Proven track record managing KPIs tied to retention, engagement, CSAT, and program adoption   Exceptional communication, coaching, and strategic thinking skills   Experience working cross-functionally with Product, Ops, and Marketing teams   Familiarity with tools like Salesforce, Gong, and customer health scoring frameworks   Passion for helping mission-based organizations grow their impact   Background in faith-based, nonprofit, or values-aligned organizations is a plus   Your superpowers:   Strategic thinker with a bias toward action and measurable outcomes Empathetic leader who can coach, inspire, and hold a team accountable Exceptional communicator and trusted customer advisor Operationally savvy with an eye for improving systems and processes Passionate about helping people do more good in the world   Our culture:   We are a virtual team of award-winning and high-performing professionals who innovate and collaborate to fulfill our mission to instantly connect people to causes that matter most to them so they can change their world with kindness and generosity. Our four keys to success - integrity, heart, simplicity, and wow - fuel our passion to be recognized among the tech industry’s most inclusive and purpose-driven workplaces.    We are steadfast in our conviction to overcome challenges while performing meaningful work alongside some of the most brilliant minds and biggest hearts. It propels our growth as individuals and as a team. We are committed to respecting each other in our workplace, firmly believing diversity is our strength.       At the heart of everything we do are our giving community, our donors and our partner organizations. We lean on research and human-centered design to consistently push the envelope and innovate our products and customer experiences.    We take great pride in providing competitive pay, full benefits to help care for you today and in the future, amazing perks (including flexible PTO), and, most importantly, the opportunity to put passion and purpose front and center.   About Givelify   Givelify is the most loved and trusted online and mobile giving platform. Along with its powerful donation management system, it’s the fastest-growing technology for advancing generosity in the world. We instantly connect people to their heart’s impulse to do good with award-winning products and experiences. A global community of over 2 million generous people supports their favorite churches, places of worship, nonprofits, and causes with over $7.5 billion in donations across more than 80,000 organizations. Givelify leads all giving apps on the App Store and Google Play Store with more than 135,000 verified, authentic reviews with an average 4.9 out of 5-star rating. Learn more at Givelify.com .   Ready to build world-class products? Apply below!  

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