Director of Delivery Assurance

Full Job Description

Champion AI-enabled Delivery Excellence: Incubate Agentic AI capabilities across the delivery lifecycle - from deal review through mobilization, delivery oversight, and through lessons learned. Explore how intelligent automation and AI-augmented workflows can enhance execution on complex engagements, partnering across the organization to identify scalable patterns and shape ISD's AI-enabled delivery roadmap. Program Governance Setup: Establish and implement robust governance framework, tools, and processes tailored to the needs of each program, leveraging AI-driven solutions to ensure alignment with organizational goals and compliance with industry standards and leading practices. Operational Cadence Establishment: Develop and maintain a consistent rhythm of business for the program, including setting up key processes, meetings, and reporting structures to drive program progress. Utilize AI-powered tools to automate routine tasks, streamline workflows, and enhance overall program efficiency. Stakeholder Management: Function as the primary point of contact for stakeholders, facilitating clear communication, expectation management, and conflict resolution. Ensure that all stakeholders are aligned with program objectives and timelines. Maintains effective relationships and influence with leadership team members in the business (e.g. Sales, Delivery, etc) Program Planning and Execution: Collaborate with cross-functional teams to develop detailed program plans, including timelines, milestones, and deliverables. Ensure that all program activities are executed on time and within scope. Risk Management: Identify potential risks and develop mitigation strategies to minimize their impact on the program. Use AI-powered predictive analytics to proactively detect and address risk factors throughout the program lifecycle, adjusting plans as needed. Continuous Improvement: Continuously assess and refine program activation processes, incorporating lessons learned, best practices, and AI-driven process optimization to enhance efficiency and effectiveness in future programs, aiming for 2x improvement in delivery outcomes. Reporting and Documentation: Provide regular status updates to leadership and stakeholders, including detailed reports on program progress, risks, and issues. Leverage AI automation and generative AI to accelerate reporting, maintain comprehensive documentation, and ensure timely stakeholder communication. Program Recovery: Lead program recovery where needed, starting from a rapid assessment of challenges, leveraging AI for diagnosing root cause, partnering with technical leaders and architects, and implementing targeted turnaround strategies. Drive efficient restoration of program health and performance, aiming for achieving target outcome for the customer and sustainable success. Leadership and Mentorship: Lead and mentor program directors, managers and other key personnel involved in the program activation process, fostering a culture of collaboration, innovation, and excellence. Bachelor's Degree in related fields AND 7+ years of experience in program management of complex technology implementation programs OR equivalent experience. Bachelor's Degree in related field AND 15+ years' experience in project management of complex technology implementation programs Project Management Professional (PMP) and Program Management Professional (PgMP) certification. 8+ years financial management experience. Agile certification, Scrum Master, Agile Certified Practitioner (PMI-ACP), or Professional Scrum Master One (PSM1) certification. Certification in relevant industry. Experience in creating and managing intellectual property (IP). Experience in creating publications.

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