Overview
We are looking for Back Office Customer Support Agents to support Stellantis Connected Services across multiple European markets. The role focuses on handling customer cases, processing requests and supporting connected services through back-office activities while ensuring an excellent customer experience. --- Key Responsibilities: You will be responsible for supporting, motivating and developing your team while ensuring high standards of performance and customer service. Your main responsibilities will include: Manage customer cases from initial request through to resolution. Process back-office requests accurately and efficiently. Support Connected Services and vehicle-related enquiries. Update internal systems and maintain accurate records. Deliver high-quality service while meeting quality and SLA standards. Requirements Fluent/native-level Dutch Strong command of English Previous e
Full job description
Full Job Description
We are looking for Back Office Customer Support Agents to support Stellantis Connected Services across multiple European markets. The role focuses on handling customer cases, processing requests and supporting connected services through back-office activities while ensuring an excellent customer experience.
Key Responsibilities:
You will be responsible for supporting, motivating and developing your team while ensuring high standards of performance and customer service.
Your main responsibilities will include:
- Manage customer cases from initial request through to resolution.
- Process back-office requests accurately and efficiently.
- Support Connected Services and vehicle-related enquiries.
- Update internal systems and maintain accurate records.
- Deliver high-quality service while meeting quality and SLA standards.
Requirements
- Fluent/native-level Dutch
- Strong command of English
- Previous experience in CS roles
- Strong communication and interpersonal skills
- Ability to motivate, coach and develop team members
- Strong organizational and problem-solving skills
- Customer-focused mindset
- Ability to work on-site in Lisbon, Monday to Friday
Benefits
- €1,400 gross base salary + €150 language allowance
- Performance bonus up to €100/month
- €7 meal allowance per working day
- Welcome bonus 2 k
- Opportunity to develop your leadership skills within an international environment
- Work with the Stellantis project
- Monday to Friday schedule
- On-site position in Lisbon
Relocation package included
- Your flight is on us – we’ll get you safely to Portugal
- Warm welcome at the airport and help to settle in
- Comfortable accommodation in shared apartments
- Free Portuguese lessons to get you speaking like a local
- Plenty of activities to enjoy: football matches, surf lessons, beach barbecues and cultural events
::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::
Get to know Atlean World 👇
Atlean World will be your recruitment partner every step of the way. Think of us as your guide on this exciting journey.
Your journey with us:
A warm welcome The moment you apply, one of our recruiters will reach out to you. We’ll have a friendly chat, walk you through the role, and make sure you feel confident about what’s ahead.
Your questions answered Got doubts or curiosities? Ask away. Our recruiters are here to clear things up and give you a full picture of the opportunity.
Connecting you to the right place Once you’re excited and ready, we’ll prepare you for the next steps and introduce you to our client. We’re the bridge between your ambition and the career you’re looking for.
Here for you, always Our support doesn’t stop with the introduction. We stay by your side throughout the process, ready to help with anything you need from clarifying details to giving guidance.
Your next job, without boundaries!
Qualifications And Requirements
Entry level
Requirements & qualifications
Entry level
Tips for this job
Practical JobOpportunity guidance. These tips do not replace official rules or create new eligibility requirements.
- Tailor the CV and application to the responsibilities and required skills stated on the official employer page.
- Use concrete evidence of relevant work, projects and measurable results rather than generic claims.
- Confirm location, work authorization, remote restrictions and sponsorship terms before applying.
- Apply through the original employer or official recruitment destination shown on this page.
Verification notes
Discovered directly from the employer’s public Workable account endpoint with details=true where supported. Public description, responsibilities, requirements and benefits were normalized into complete candidate-facing sections.
JobOpportunity is the discovery and verification layer. Confirm eligibility, dates, salary/funding and application instructions on the original source before submitting anything.
Apply through JobOpportunity →Browse current JobOpportunity listings from Atleanworld Careers →
