Overview
Duty Manager at AccorHotel — Dubai, Dubai, ae. - Assist with the management of all operational departments as required - Management of roster, costings and forecasting - Professional development of Reservation Agents to ensure strong succession planning - Involvement in and management of setting KPI's for Front Office & guest satisfaction - Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
Full job description
- Assist with the management of all operational departments as required
- Management of roster, costings and forecasting
- Professional development of Reservation Agents to ensure strong succession planning
- Involvement in and management of setting KPI's for Front Office & guest satisfaction
- Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
- Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations
- Immediately attending to guest requests and leading, by example, to other members of the team by being proactive and resourceful.
- Responsibility for the health and safety of all patrons, guests and staff members.
- Overseeing of whole guest experience from Reservation through to departure.
- Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation.
- You are able to develop relationships with other department heads across the hotel to ensure a high level of customer service at all times.
- Previous experience in similar role in hospitality is required
- Previous Property Management System experience required
- Computer literate in Microsoft Window applications required
- University/College degree in a related discipline preferred
- Must possess a professional presentation
- Strong interpersonal and problem-solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
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Verification notes
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