Overview
Product/Process Improvement: Uses available tools to deliver solutions for customer issues of limited scope. Identifies potential defects and escalates to more senior engineers to resolve. Follows processes provided by the business. Provides feedback to improve products to more senior engineers or technical advisors. Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems. Ensures customers stay informed as to the status/solution of their issue. Handles customer issues through collaboration, resolution, or escalation. Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues. Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools. - Bachelor's degree in Computer Science, Information
Full job description
Full Job Description
Product/Process Improvement: Uses available tools to deliver solutions for customer issues of limited scope. Identifies potential defects and escalates to more senior engineers to resolve. Follows processes provided by the business. Provides feedback to improve products to more senior engineers or technical advisors. Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems. Ensures customers stay informed as to the status/solution of their issue. Handles customer issues through collaboration, resolution, or escalation. Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues. Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools. - Bachelor's degree in Computer Science, Information Technology (IT), or related field o OR 1+ years of technical support, technical consulting experience, or information technology experience o OR Certifications in SQL, coding, development, or other related certifications - Experience working in a customer service environment, retail, sales, etc - Ability to read, write and speak fluent English - Experience working in a multicultural or global team environment - Experience in using innovative technologies such as AI in every day life. - Experience working in a dynamic team environment. - Experience with problem solving and providing solutions to customers This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *
Tips for this job
Practical Job and Scholarship guidance. These tips do not replace official rules or create new eligibility requirements.
- Tailor the CV and application to the responsibilities and required skills stated on the official employer page.
- Use concrete evidence of relevant work, projects and measurable results rather than generic claims.
- Confirm location, work authorization, remote restrictions and sponsorship terms before applying.
- Apply through the original employer or official recruitment destination shown on this page.
Verification notes
Verified from public schema.org JobPosting structured data on the official source page. The complete published description, responsibilities, requirements and benefits were normalized when present; unstated facts were not inferred.
Job and Scholarship is the discovery and verification layer. Confirm eligibility, dates, salary/funding and application instructions on the original source before submitting anything.
Microsoft Careers ↗Browse current Job and Scholarship listings from Microsoft Careers →
