Overview
. Supports new hire onboarding and ongoing talent development for Customer and Agent Solutions (CAS) . Partners with supervisors and coaches to deliver effective training experiences . Plays a key role in change management for new products, platforms, processes, and behaviors . Serves as the primary point of contact for assigned CAS sub.segment . Facilitates first week of new hire training . Supports leaders delivering technical training . Provides train.the.leader/coach support . Manages low.complexity content updates . Gathers feedback and supports training records and reporting . Occasionally facilitates technical training modules for consistency and quality . Delivers and facilitates learning solutions for supervisory and professional.level Service Operations audiences . Creates a positive learning environment driving behavior change and measurable business results . Plans, prepares,
Full job description
Full Job Description
. Supports new hire onboarding and ongoing talent development for Customer and Agent Solutions (CAS)
. Partners with supervisors and coaches to deliver effective training experiences
. Plays a key role in change management for new products, platforms, processes, and behaviors
. Serves as the primary point of contact for assigned CAS sub.segment
. Facilitates first week of new hire training
. Supports leaders delivering technical training
. Provides train.the.leader/coach support
. Manages low.complexity content updates
. Gathers feedback and supports training records and reporting
. Occasionally facilitates technical training modules for consistency and quality
. Delivers and facilitates learning solutions for supervisory and professional.level Service Operations audiences
. Creates a positive learning environment driving behavior change and measurable business results
. Plans, prepares, and executes training programs with organized learning materials
. Oversees trainees during sessions and provides constructive feedback
. Partners with business stakeholders to identify learning needs and improvement opportunities
. Supports business strategy execution with targeted learning and performance improvement solutions
. Collaborates on continuous improvement initiatives with Service Operations Leadership and University partners
. Manages end.to.end training delivery logistics, including classroom setup/teardown
. Utilizes the Learning Management System (LMS) for effective training delivery
. Coordinates training schedules, guest speakers, and support resources with cross.functional partners
. Leads meetings with business leaders to review class outcomes and employee performance
. Serves as a subject matter expert for curriculum development and content relevance
. Contributes to cross.functional project teams with innovative ideas for enhancing learning solutions
. Leads or supports projects focused on improving training programs
. Conducts evaluations to assess training effectiveness and recommend improvements
. Performs additional duties to support organizational learning objectives
Requirements
Total Experience - 04 to 06 Years
Work Timings (India) - 2 PM to 11 PM IST i.e 4.30 AM to 1.30 PM EST (subjected to change)
Must to have Skills : Training, Learning & Development, facilitating training sessions or delivering learning content, Fluent in English (written and spoken)
Benefits
Competitive compensation and benefits package:
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally renowned group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
Note: Benefits differ based on employee level.
About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.
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