Field Operations Lead

Full Job Description

Ready to build a high-energy career where every day is different? Join our Field Sales & Service Team and help us deliver exceptional customer moments and powerful service experiences. We're Southwind— the highest-performing 1-800-GOT-JUNK? franchise group — built on integrity, accountability, and investing in people.

Overview:We’re hiring a Field Operations Lead to drive performance in the field. This role is built for someone who leads from the front, thrives in a fast-paced environment, and can balance hands-on work with team leadership, customer interaction, and real-time decision-making.

Pay Range: $17.50/hr - $32.00/hr+ (Total Compensation includes Base rate + Profit Share + Tips)

• $17.50 Base hourly rate

• Profit share & performance incentives

• Overtime

What You’ll Do:

• Lead daily routes and ensure jobs are completed efficiently and on time

• Provide on-site estimates and confidently close sales

• Deliver exceptional customer experiences on every job

• Maintain clear internal and external communication with team members and customers

• Serve as the first point of contact for team inquiries and real-time problem solving in the field

• Train, coach, and support team members

• Safely lift, load, and remove items (50+ lbs)

• Multi-task effectively across logistics, customer service, and team leadership responsibilities

• Hit and exceed daily performance and revenue targets

What You Bring:

• 1–2+ years of leadership, sales, or operations experience

• Moving or labor experience preferred

• Strong communication, multitasking, and problem-solving skills

• Ability to lead by example in a physical, fast-paced role

• Results-driven mindset with a team-first attitude

• Valid driver’s license & 21+

Company-Wide Standards (Required for All Roles): DOT Medical Certification

• A valid DOT Medical Card is required for driving commercial vehicles.

• Southwind covers the full cost of obtaining your DOT Medical Certification.

Schedule:

• Full-Time | 5 days/week (4 weekdays + 1 weekend mandatory day)

• Shifts run 8–12 hours and may fall anywhere between 6:00 AM – 10:00 PM, depending on business needs

Why Join Us?

• Performance-based pay with profit share and tips

• Growth opportunities into higher leadership roles

• Team-oriented, high-energy work environment

• Get paid to stay active and build leadership skills

Apply today to lead from the front and grow with a performance-driven team.

This job description outlines the key responsibilities, qualifications, and skills required for the Customer Experience Leader position at Southwind, the owners of 1-800-GOT-JUNK?. The specific responsibilities and qualifications may vary based on the company's needs and industry requirements.

Southwind and its group of companies are proud to be an Equal Opportunity, Affirmative Action, Veteran-friendly employer.

Our Mission Statement: Anything is possible. Invest in people. Change the world.

Southwind encourages team members to lead with innovation and purpose. We're a company built on integrity, teamwork, and ongoing development. Join us and help redefine home services. Apply Now!

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