Field Service Engineer

Full Job Description

We are looking to strengthen our field-based team in Frankfurt. We specialise in all aspects of the on-going maintenance of critical power systems. Providing solutions for standard bespoke applications, with UPS Systems ranging in size from 1kVA TO 1.6MVA to standby Diesel Generators ranging in size from 5kW to 4MVA and covering all sizes from £1k up to £30m.

As a Field Service Engineer, you will be supporting a busy and successful division, You will become a highly visible 'face' of our brand, therefore, you will need to be customer focused, self-motivated, comfortable in liaising with customers, sub-contractors working to tight deadlines, in order that we deliver on time.

Meeting our customer's expectations is critical as well as going the extra mile - After all our reputation is only as good as the peace of mind, we supply our clients.

Requirements

The Field Service Engineer will work as part of the service team supporting our customers and their generators. You will be an experienced generator field service engineer with a strong knowledge of diesel generators and associated systems. The role will require you to undertake Minor/Major services and fuel sampling across a variety of static generators.

Key Objectives

• Ensure compliance with quality standards, manufacturer specifications, and regulatory requirements in all service activities.

• Provide prompt response to emergency service calls for generator failures or breakdowns, ensuring timely resolution and minimal disruption to operations.

• Conduct regular inspections of generator systems to identify potential issues or malfunctions.

• Adhere to safety protocols, procedures, and regulations to ensure a safe working environment during service activities.

• Participate in training programs and professional development activities to enhance technical skills and knowledge related to generator systems.

Key Responsibilities

• Carry out minor / major maintenance on client’s static generators, as directed by the service office

• Provide prompt and accurate feedback to service office following each customer visit

• Provide written concise reporting based on onsite findings, including parts required

• Accurate completion of worksheets including fault finding, servicing, load bank testing and completion of spec sheets

• To obtain fluid samples from engine to include day/bulk tanks as required

• To issue electronic Waste Consignment Notes following waste removal

• Maintain all onsite activities such as cleanliness of generators, spillages in accordance with Health & Safety guidelines.

• Support designated customers’ requirements, ensuring all services and requirements are delivered professionally and proactively

• Support On-Call Rota as and when required

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