Overview
Field Service Technician at Manitowoc — Dubai, United Arab Emirates. **Job Description:** - Provide service-related assistance by way of phone support. - Attend field breakdowns and repair crane in a timely manner. - Maintain service reports and submit these in a timely manner upon completion of repair. - Provide feedback on component failure. - Train distributors in the commissioning of the first new product. - Analyse and troubleshoot warranty problems when beyond the scope of the distributor or customer. - Interact with MCG based personnel on matters pertaining to service materials, product requirements, availability, and code compliance.
Full job description
Job Description:
- Provide service-related assistance by way of phone support.
- Attend field breakdowns and repair crane in a timely manner.
- Maintain service reports and submit these in a timely manner upon completion of repair.
- Provide feedback on component failure.
- Train distributors in the commissioning of the first new product.
- Analyse and troubleshoot warranty problems when beyond the scope of the distributor or customer.
- Interact with MCG based personnel on matters pertaining to service materials, product requirements, availability, and code compliance.
- Plans & coordinates activities concerned with investigating and resolving customer reports of technical problems by utilizing applicable processes to eliminate future operational or service difficulties.
- Analyses reports of technical problems to determine trends affecting future design, production, service, and maintenance processes and recommends modifications to eliminate future problems.
- Perform other ad-hoc duties as assigned.
Job Requirement:
- High School with 5 years or greater of technical service & support related working experience preferably in the crane industry or heavy equipment industry.
- OEM or dealer experience in heavy equipment/Crane background is advantageous.
- Specialist training in the crane industry or on Manitowoc Cranes is advantageous.
- Trade certificate in either Mechanical or Electrical trades, with a high level of automotive and Canbus electrical diagnostic skills.
- Fault finding and diagnostic skills in Electrical, hydraulic, engine, drive-line, braking and general maintenance and repairs in Heavy equipment or LBCC and Mobile Cranes.
- Ability to read and work with electronic and hydraulic schematics.
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