Overview
We are a fast-paced Series A startup growing our team of dynamic builders, tech-enthusiasts, and compassionate professionals on a mission to deploy AI-powered robotic solutions tha
Full job description
We are a fast-paced Series A startup growing our team of dynamic builders, tech-enthusiasts, and compassionate professionals on a mission to deploy AI-powered robotic solutions that make supply chain operations more human-friendly and efficient.
Ambi Robotics is excited to add a Product Support Engineer to the team. The ideal candidate will have 2+ years of experience in hardware and software product technical support. This position will serve as the first point of contact for customers experiencing problems with robotic equipment in the field and will coordinate resolutions through travel to site. This role will contribute to team processes, travel to perform installations, and be responsible for the performance of a growing fleet of robotic systems.
The Product Support Engineer will work closely with the operations, software and hardware engineering teams. The ideal candidate is customer-obsessed and goes above and beyond to exceed expectations.
Take primary ownership of one or more sites as the customer point-of-contact
Provide secondary backup ownership to others
Participate in travel deployment projects in the field (1-2 weeks at a time)
Participate in customer support phone and email on-call rotations
Schedule, track, and perform preventative maintenance
Build and maintain reactive technical support processes
Lead and contribute to support team projects
2+ years of product support engineering with experience in electro-mechanical hardware and software systems
Willingness and ability to travel (up to 50%)
Working knowledge of Google Suite, Asana, Slack, Jira, and hardware and software principles
Basic technical skills for software, mechanical, and electrical engineering
Strong writing, analytical, and problem-solving skills
Strong attention to detail, self-motivation, and customer communication experience
Self-starter mentality with a bias toward action and strong follow through
A BA/BS in a related field
Health, dental, and vision insurance
401k with 5% matching by Ambi
Unlimited PTO
Equity ownership
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Verification notes
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