Overview
About BTSE:
Full job description
About BTSE: BTSE Group is a global leader in fintech and blockchain technology, anchored by three core business pillars: Exchange, Payments, and Infrastructure Development. Serving over 100 corporate clients worldwide, we provide white-label exchange and payment solutions. Our offerings encompass everything from exchange infrastructure hosting and development to custody, wallets, payments, blockchain integration, trading, and more. We are looking for talented professionals in marketing, operations, customer support, and other departments. The roles offered may be on-site, remote, or hybrid, in collaboration with our local partner.
Support the onboarding and identity verification (KYC) processes for new and existing clients by working closely with internal teams and systems. Monitor and analyze customer-related issues and trends reported through internal channels to identify process improvements and operational gaps. Collaborate with internal departments to ensure efficient handling of platform-related inquiries or operational needs. Assist in the creation and maintenance of internal resources such as FAQs, SOPs, and knowledge base articles for new and existing platform features. Provide operational support and perform other tasks as assigned by the Supervisor.
Proficient in both verbal and written Mandarin and English; additional languages are a plus. Strong interpersonal skills and professional attitude, including courtesy, collaboration, and a proactive mindset. Demonstrated ability to think independently, solve new problems, and proactively suggest service improvements to the team. Strong numerical aptitude and analytical thinking skills. Self-motivated and able to work independently while contributing effectively to a team environment Experience in customer service, operations, risk management roles in traditional finance or crypto is a strong advantage. Willingness to work on a shifting schedule. A bachelor's degree or equivalent qualification is a plus.
Competitive total compensation package Various team-building programs and company events And many more! Apply and let us tell you more!
Tips for this job
Practical Job and Scholarship guidance. These tips do not replace official rules or create new eligibility requirements.
- Tailor the CV and application to the responsibilities and required skills stated on the official employer page.
- Use concrete evidence of relevant work, projects and measurable results rather than generic claims.
- Confirm location, work authorization, remote restrictions and sponsorship terms before applying.
- Apply through the original employer or official recruitment destination shown on this page.
Verification notes
laptop-ats-crawler v3
Job and Scholarship is the discovery and verification layer. Confirm eligibility, dates, salary/funding and application instructions on the original source before submitting anything.
Btse (lever) ↗Browse current Job and Scholarship listings from Btse (lever) →
