Overview
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work
Full job description
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself. We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io http://Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List https://www.enterprisetech30.com/. The Role
- Own full-cycle sales for inbound and outbound opportunities across EMEA, from SMB to enterprise
- Source a meaningful share of your own pipeline through outbound
- Sell to B2B tech companies of all sizes, from under-500-employee companies to larger accounts
- Run demos and handle technical questions directly, with our Solutions Engineering team there to support you on the toughest problems
- Navigate EMEA-specific buying dynamics like data residency, GDPR, and procurement cycles
- Help shape our early GTM motion in the region — positioning, messaging, and playbooks
- Work in person with our small EMEA team in London Requirements
- 2+ years of full-cycle SaaS sales experience
- Experience selling deals ranging from $10k to $100k+ ARR
- Comfortable with outbound prospecting
- Able to sell differentiated, technical products to sophisticated buyers
- Based in London (or willing to relocate) and in-office five days a week Nice to Haves
- Experience being a founding or early sales hire in a new region or market
- Sold into competitive, incumbent-heavy markets
- Experience selling to Support, Success, or Post-Sales teams
- Familiarity with AI-driven products Sales Stack
- Salesforce
- Scratchpad
- Salesbricks Benefits 🏥 Fully covered medical, dental, and vision insurance for employees 🏦 Pension plan 🚆 Commuter benefits 🌱 Parental leave 🏝️ 14 company holidays + unlimited PTO 🗺️ Annual offsite 🍽 Lunch, dinner, and snacks at the office 🏋️ Fitness stipend
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